Summary
Overview
Work History
Education
Skills
Timeline
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Ryley Wallace

Burpengary East,QLD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Console Operator

7-Eleven
08.2023 - Current
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Training and Onboarding of staff.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized various software applications to process customer orders.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Managed sales of $80,000+ per week.
  • Managed 800+ customers per day.

Shift Manager

McDonald's
11.2019 - 08.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cultivated professional working relationships with peers and supervisors
  • Managed 30-40+ staff per shift.
  • Managed over 500+ customers per day.
  • Managed over $70,000 in sales per week.

Education

No Degree - Criminology And Psychology

University of The Sunshine Coast
Moreton Bay, QLD
11.2027

High School Diploma -

North Lakes State College
North Lakes
11.2022

Skills

    • Cash Handling
    • Computer Skills
    • Payment Processing
    • Verbal and Written Communication
    • Customer Experience Management
    • Team Meetings
      • Inventory Control
      • Shift Work
      • POS Transactions
      • Performance Motivation
      • Staff Training and Onboarding
      • Punctual and Reliable

Timeline

Console Operator

7-Eleven
08.2023 - Current

Shift Manager

McDonald's
11.2019 - 08.2023

No Degree - Criminology And Psychology

University of The Sunshine Coast

High School Diploma -

North Lakes State College

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Ryley Wallace