Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rylie Ferraro

Kilmore,VIC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I have management experience from both Woolworth jobs in separate departments.

Overview

4
4
years of professional experience

Work History

Grocery Team Member

Woolworths
Wallan, VIC
08.2023 - Current
  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Completed price changes on store items quickly and accurately.
  • Assisted customers in locating items, answered questions about product features and prices.
  • Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
  • Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
  • Performed weekly inventory counts of stocked items and reported discrepancies to management team.
  • Collaborated with team members to determine appropriate solutions for customer requests or problems.
  • Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
  • Set up promotional displays within the store in accordance with corporate guidelines.
  • Resolved customer complaints in a courteous and professional manner.

Licensed Nail Technician

Owned Buisness
Kilmore, VIC
04.2023 - Current
  • Performed nail services such as manicures, pedicures, and acrylics on clients.
  • Provided consultations to clients regarding the best nail care treatments for their needs.
  • Sanitized and disinfected all work stations before each client service session.
  • Maintained supplies inventory and restocked items as needed.
  • Managed customer appointments through scheduling software systems.
  • Communicated effectively with clients about any changes or delays in appointment times.
  • Ensured customer satisfaction by providing exceptional service and quality results.
  • Resolved customer complaints promptly and professionally when necessary.

Fresh Produce Team Member

Woolworths
Kilmore, VIC
04.2021 - 08.2023
  • Operated cash register to process sales transactions.
  • Assisted in stocking shelves with merchandise.
  • Handled customer complaints professionally and efficiently.
  • Attended training sessions focused on developing retail skillset.
  • Coordinated and supervised daily operations of the store.
  • Assisted in recruiting, training, and developing new team members.
  • Conducted regular staff meetings to discuss operational issues or changes.
  • Provided leadership and direction for all retail employees.
  • Delegated tasks and communicated expected deadlines to team members, supervising task completion.
  • Assigned work and monitored performance of project personnel.

Restaurant Team Member

McDonald's
Kilmore, VIC
02.2020 - 04.2021
  • Provided customer service support to ensure satisfaction.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Answered phone calls regarding inquiries about products or services.
  • Participated in training sessions for new employees when needed.
  • Operated cash register to process sales transactions.
  • Utilized upselling techniques to increase customer satisfaction and revenue.

Education

High School Diploma -

Assumption College
Kilmore, VIC
10-2022

Skills

  • Inventory Tracking
  • Pallet Jack Operation
  • Price Checking
  • Store Cleaning
  • Product Merchandising
  • Payment Processing
  • Teamwork and Collaboration
  • Assisting Customers
  • Customer Service-Focused

Languages

English
Native/ Bilingual
Italian
Professional

Timeline

Grocery Team Member

Woolworths
08.2023 - Current

Licensed Nail Technician

Owned Buisness
04.2023 - Current

Fresh Produce Team Member

Woolworths
04.2021 - 08.2023

Restaurant Team Member

McDonald's
02.2020 - 04.2021

High School Diploma -

Assumption College

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Rylie Ferraro