Rylie Ferraro
Melbourne
Summary
Dynamic and results-oriented professional with a strong track record in customer service and operational efficiency, demonstrated through diverse roles at Woolworths and Maurice Blackburn Lawyers. With 5 years of experience, excels in conflict resolution, CRM software proficiency, and attention to detail, ensuring exceptional client experiences and streamlined processes. Passionate about leveraging skills in customer service and data management to drive business success and innovation.
Professional debt recovery specialist equipped to excel in this role. Proven track record in effective negotiation, conflict resolution, and communication. Strong focus on collaboration and achieving results. Reliable team player, adaptable to changing needs.
Overview
5
5
years of professional experience
Work History
Account Manager
ECollect / ECLegal
02.2025 - Current
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
Paralegal / Client Support Officer
Maurice Blackburn Lawyers
11.2024 - 02.2025
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Supermarket Employee
Woolworths
02.2024 - 11.2024
- Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
- Enhanced inventory management with accurate record-keeping and timely stock replenishment.
- Coordinated with suppliers for prompt deliveries, ensuring consistent product availability.
- Improved customer satisfaction by providing exceptional service and product knowledge.
Nail Technician
Owned Business
04.2023 - 04.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Supermarket Department Manager
Woolworths
09.2023 - 02.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Supermarket Department Manager
Woolworths
10.2022 - 09.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Supermarket Employee
Woolworths
04.2021 - 10.2022
- Facilitated smooth communication between departments to ensure effective coordination of tasks.
- Offered assistance to elderly or disabled customers as needed during their shopping experience, demonstrating empathy and professionalism.
- Consistently met or exceeded personal sales goals while contributing positively to the overall team effort.
- Contributed to loss prevention efforts through vigilant monitoring of store areas and reporting suspicious activities.
Admin/Reception
Warequip
05.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Food Service Worker
McDonald's
03.2020 - 04.2021
- Developed and maintained positive relationships with customers to enhance service.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
High School Diploma - Italian, Maths, English, Visual Communication Design, Studio Arts
Assumption College
Kilmore, VIC10.2022
Skills
- Conflict Resolution
- Customer Service
- MS Office Suit
- CRM Software Proficiency
- Email and Phone Support
- Data Entry & Management
- Attention to Detail
- Skip tracing techniques
- Patience and persistence
- Proficiency in software
- Assertiveness
Timeline
Account Manager
ECollect / ECLegal
02.2025 - Current
Paralegal / Client Support Officer
Maurice Blackburn Lawyers
11.2024 - 02.2025
Supermarket Employee
Woolworths
02.2024 - 11.2024
Supermarket Department Manager
Woolworths
09.2023 - 02.2024
Nail Technician
Owned Business
04.2023 - 04.2024
Supermarket Department Manager
Woolworths
10.2022 - 09.2023
Admin/Reception
Warequip
05.2022 - 07.2022
Supermarket Employee
Woolworths
04.2021 - 10.2022
Food Service Worker
McDonald's
03.2020 - 04.2021
High School Diploma - Italian, Maths, English, Visual Communication Design, Studio Arts
Assumption College
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