Ryma Therully Joy

Provided emotional and practical support to families in crisis, including those facing domestic violence, substance abuse, and housing instability.
Conducted home visits to assess family needs, develop support plans, and monitor child safety and well-being.
Collaborated with schools, social workers, and healthcare professionals to coordinate care and ensure a holistic support approach.
Delivered parenting workshops and one-on-one coaching to help caregivers develop effective strategies for managing behavior and promoting healthy development.
Maintained accurate case records and reported safeguarding concerns in compliance with local authority and legal standards.

Providing direct support and advocacy to families in crisis or in need of social services.

Conducting home visits and assessments to identify needs and appropriate interventions.

Collaborating with social workers, healthcare providers, and community organizations to coordinate care.

Assisting families in accessing resources such as housing, education, mental health services, and financial assistance.

Maintaining accurate case notes and reports in line with organizational and legal standards.

Building the capacity of customers and their families/carers to manage their own care Proactively work with customers across different service systems to assist them to access services to meet their needs and goals.
Supporting people to access services and support them to participate in their chosen communities

Supporting customers to set and achieve their goals within their plan or package budget
Co-facilitating a person’s access to formal (health and community care) and informal care (social relationships and community connections)
Using multiple channels to respond to all requests for information, advice, service and related aspects (such as bookings, appointments, pricing etc.)
Engaging with Customers to inform them about all relevant components of CCNB service offerings.
Engaging with Customers to determine their specific needs and continuity of care and supports for an emergency plan.

Providing culturally safe advice and support to families and individuals within their home and community settings.
Working collaboratively with social workers to ensure coordinated, client-centered services for families in need.
Developing and implementing tailored education, training, and support programs to empower families and promote well-being.

Building strong, trust-based relationships with clients and providing comprehensive information on available services aligned with the House of Providence’s goals.
Conducting regular reviews and reassessments of care plans to ensure ongoing relevance and effectiveness.
Identifying families requiring additional support and facilitating referrals to internal and external services, including healthcare, respite care, allied health, and community programs.
Engaging with community groups, government bodies, and welfare agencies to advocate for clients and increase awareness of available resources.