Ryoga Suzuki (Rio)

- Issue “Loading Instruction Report” and “Load and Trim sheet”

- Monitoring flight operation

- Deliver Flight Plan and brief with operating crew

- Coordination of Gate assignment with Local Authority

- Coordination of SLOT with JCAB

- Station Representative of EL AL Israel Airlines (LY/ELY)

- Station Representative of HK Express (UO/HKE)

- Maintained accurate flight logs and records, ensuring compliance with regulatory requirements and facilitating seamless audits.

- Provided exceptional customer service to passengers, addressing concerns promptly and professionally during all stages of their journey.

- Check-in at check-in counter

- Boarding Gate handling

- Lost and Found handling

- Meet and Assist service

- Wheelchair handling

- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.

- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

- Taking orders, Making Hamburgers, Serving orders

- Management of store as shift leader

- Had a lot of energy, hardworking and reliable

- Had Ambitious and not satisfied with average

- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.

- Managed inventory effectively, reducing food waste costs and ensuring availability of menu items.

- Greeted customers at front counter to answer questions and input meal orders into POS system.

- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.

- Kept kitchen clean and organized by performing daily maintenance tasks.