Summary
Overview
Work History
Education
Skills
Timeline
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Ryoka Nojima

Elanora,Australia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Barista

Refinery Coffee
01.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Cook

Refinery Coffee
01.2023 - Current
  • Communicated closely with servers to fully understand special orders for customers.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Repairer

Patagonia
02.2022 - 11.2022
  • Managed the Wetsuit repair team.
  • Repaired and maintained wide range of small and large appliances successfully.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.

Retail Sales Assistant

Patagonia
01.2019 - 01.2022
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Worked with loss prevention in monitoring shopper behavior.

Barista

Succulent Cafe
05.2018 - 12.2018
  • Developed and maintained courteous and effective working relationships.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.

Barista

Parisi Cafe
01.2018 - 04.2018
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Receptionist

Stargate Hotel Kansai Airport
07.2016 - 12.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Wait/Bar staff

Rouge Tomato Italian Restaurant
05.2015 - 12.2016
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Certificate III - Early Childhood Education

Imagine Education Australia
Southport, QLD
12.2024

No Degree - English

Impact English Collage
Brisbane, QLD
06.2017

High School Diploma -

Osaka University of Commerce Sakai High School
Osaka, Japan
03.2016

Skills

  • Responsible Service of Alcohol (00553352, issued on 07/12/23)
  • Excellent Barista Skill
  • Fluent in English
  • Native in Japanese
  • Australian Driver License
  • Point of Sale Knowledge
  • Time management
  • Friendly and Outgoing
  • Organizational skills
  • Multitasking

Timeline

Barista

Refinery Coffee
01.2023 - Current

Cook

Refinery Coffee
01.2023 - Current

Repairer

Patagonia
02.2022 - 11.2022

Retail Sales Assistant

Patagonia
01.2019 - 01.2022

Barista

Succulent Cafe
05.2018 - 12.2018

Barista

Parisi Cafe
01.2018 - 04.2018

Receptionist

Stargate Hotel Kansai Airport
07.2016 - 12.2016

Wait/Bar staff

Rouge Tomato Italian Restaurant
05.2015 - 12.2016

Certificate III - Early Childhood Education

Imagine Education Australia

No Degree - English

Impact English Collage

High School Diploma -

Osaka University of Commerce Sakai High School

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Ryoka Nojima