RYOSUKE OGURI
Bedford,Australia
Summary
Dynamic professional with extensive experience in customer service, notably as a Tour Guide at Australian Pinnacle Tours. Expert in managing schedules and delivering exceptional guest experiences through effective communication and problem-solving. Proven ability to thrive in fast-paced environments while ensuring order accuracy and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Tour Guide
Australian Pinnacle Tours
Perth, WA
10.2025 - Current
- Delivered a welcoming and professional guest experience through confident and engaging communication
- Demonstrated strong guest-facing communication skills to lead high-quality tours and presentations
- Managed tour schedules efficiently, ensuring timely departures and arrivals in a fast-paced environment
- Responded professionally to guest inquiries and unexpected situations, ensuring minimal disruption to the guest experience
Wait Staff/Kitchen hand
Sushi hub
Perth, Australia
06.2025 - Current
- Maintained a clean, organized, and safe kitchen environment in a fast-paced sushi restaurant.
- Prepared ingredients for sushi rolls and other menu items.
- Collaborated with front-of-house staff to provide smooth and efficient service.
- Managed high-volume register operations during peak lunch hours while maintaining accuracy and efficiency in a fast-paced environment.
Convenience Store Clerk
Family mart
Shizuoka, Japan
04.2022 - 12.2024
- Assisted international customers with postal services and copy machine use in English.
- Handled cashier duties, processing payments for food and drink orders.
Karaoke Staff
Big echo
Aichi, Japan
02.2021 - 11.2022
- Prepared and delivered food and beverages to rooms, cleaned and prepared rooms.
Education
Bachelor - Foreign Language Education
Nagoya University of Foreign Studies
03.2023
Skills
- Customer Service & Guest Experience
- Professional Verbal Communication (English)
- Time Management & Multi-tasking
- Problem Solving & Guest Issue Resolution
- Teamwork & Cross-functional Communication
- Cash handling
- Guest-Facing Communication & Public Speaking
- Managing Schedules & Operational Coordination
- Handling International Guests
- Safety Awareness & Responsibility
- Fast-Paced Service Environment
- Order Accuracy & Attention to Detail
Availability
Available to work 4 days per week, including Fridays and weekends.
Timeline
Tour Guide
Australian Pinnacle Tours
10.2025 - Current
Wait Staff/Kitchen hand
Sushi hub
06.2025 - Current
Convenience Store Clerk
Family mart
04.2022 - 12.2024
Karaoke Staff
Big echo
02.2021 - 11.2022
Bachelor - Foreign Language Education
Nagoya University of Foreign Studies