S Nuttall
Melbourne,VIC
Summary
I am a highly accomplished leader with a strong attention to detail, delivering purposeful leadership in sales and retail adn the fitness industry for over 20 years.
With exposure to working in warehousing, retail management, retail operations, sales management, and the fitness industry, I have a strong work ethic, and the ability to deliver successful business outcomes.
A proven track record in delivering strong operational performance, effective change, and stakeholder management.
A highly enthusiastic and positive individual able to lead and motivate others to achieve successful outcomes.
Focused on customer satisfaction and improvement of customer service, I have many years of customer service experience. I have successfully been able to collaborate and implement business improvement programs to deliver best practice.
Overview
25
25
years of professional experience
Work History
Warehouse Worker
AMAZON
Ravenhall, VIC
11.2023 - Current
- Investigated any reported problems regarding shipping errors or damages.
- Organized warehouse space for efficient storage of products.
- Provided assistance in loading and unloading containers from ships and trains.
- Transported goods to designated areas within the warehouse facility.
- Assembled orders according to customer requests.
- Ensured safety protocols were followed at all times while operating machinery.
- Operated scanners, computers, and other equipment to track orders.
- Inspected incoming shipments for damage or discrepancies.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Followed established guidelines for picking orders accurately.
- Maintained accurate inventory records using computerized tracking systems.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Assisted in packaging and labeling of products for shipment.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Retail Store Manager
BUNNINGS
Sunshine, Vic
01.2013 - 09.2023
- Developed and maintained store policies and procedures.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Monitored employee performance and provided feedback on a regular basis.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Organized merchandise displays according to seasonal promotions or special events.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Recruited, trained and managed a team of 20+ employees.
- Resolved customer complaints in a professional manner.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Coordinated stock replenishment processes as needed based on sales trends.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Performed regular audits to ensure compliance with company standards.
- Created marketing plans that increased revenue by 15% within 6 months.
- Ensured all safety protocols were followed at all times by staff members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Created engaging merchandise presentations to motivate impulse purchases.
- Executed merchandising strategies to support store sales growth.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Built and maintained strong working relationships with team members.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Prepared employee performance appraisals, providing actionable feedback.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Trained and mentored associates to teach daily tasks and procedures.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Gym Instructor
Brimbank Council
Sunshine , Vic
06.2000 - 08.2019
- Monitored gym equipment to ensure proper maintenance and safety standards were met.
- Facilitated communication between personnel involved in various aspects of gym operations.
- Maintained accurate records of member attendance, progress and feedback.
- Provided instruction on proper form and technique while performing exercises.
- Promoted personal training services through networking activities within the community.
- Conducted fitness assessments and tailored exercise programs to meet the needs of individual clients.
- Educated members on nutrition principles that aligned with their fitness goals.
- Ensured all members followed appropriate safety protocols when using the facility's equipment.
- Evaluated member needs, taking into consideration fitness levels and current health conditions.
- Developed enthusiastic and energetic workout environment for individual and group sessions.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Advised participants on proper attire and appropriate shoes for class.
Retail Operations Manager
Target
Highpoint, Vic
02.2006 - 11.2012
- Monitored inventory levels and reordered merchandise as needed.
- Reconciled returns and exchanges quickly while following established procedures.
- Participated actively in the recruitment process for new hires at the store level.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Developed relationships with customers by providing knowledgeable advice about products.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Investigated stock discrepancies through regular audits of backroom locations.
- Ensured compliance with health and safety regulations in the workplace.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained a neat, clean, organized work environment that meets company standards.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Assisted in the development of store policies and procedures.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Supported management team in developing action plans for addressing underperforming areas.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Ensured compliance with local health and safety regulations in the store environment.
- Trained staff to have extensive product knowledge and upselling skills.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Managed special store projects to improve store-wide processes and operations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Resolved conflicts between customers and store personnel in a professional manner.
- Oversaw the training of new employees on company policies and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Furniture Sales Manager
Harvey Norman
Maribyrnong, Vic
01.2010 - 02.2012
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Developed relationships with key suppliers in order to secure exclusive deals for the store's customers.
- Coordinated delivery schedules with warehouse personnel to ensure timely arrival of merchandise.
- Managed inventory control processes including ordering, receiving, stocking, pricing.
- Analyzed sales data to identify trends, areas of improvement, and opportunities for growth.
- Conducted regular sales meetings with team members to review performance and set targets.
- Monitored customer service standards and provided feedback to staff accordingly.
- Assigned tasks to staff members according to their skillset and abilities.
- Advised customers on design options for their furniture selections based on individual needs and preferences.
- Developed strategies to maximize store profits and increase market share.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers at all times.
- Participated in trade shows as well as other industry related events.
- Created weekly reports tracking progress against goals and objectives.
- Arranged furniture displays to showcase new arrivals and promote sales.
- Conducted inventory audits to prevent stock discrepancies.
- Provided expert advice on furniture maintenance and care to enhance product longevity.
- Participated in training sessions to improve product knowledge and sales techniques.
- Upsold customers on protection plans, warranties and coordinating products.
- Developed strong relationships with customers to encourage repeat business and referrals.
- Negotiated prices with customers to close sales while maintaining profitability.
- Asked open-ended questions to understand customer needs and style.
- Suggested specific product and options in line with customer goals.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Handled customer inquiries and complaints with professionalism and patience.
- Managed inventory levels to ensure availability of popular furniture items.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Coordinated with teammates and clients to schedule deliveries.
- Helped customers increase purchasing power through store financing options.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Adhered to all company policies and procedures to ensure a high level of service.
- Discussed financing options, pricing and current promotional offers.
- Followed up with customers via phone to answer questions.
- Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
- Assisted customers in selecting furniture based on their preferences and needs.
- Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
- Collaborated with the delivery team to schedule and confirm delivery dates and times.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Processed sales transactions accurately and efficiently at the point of sale.
- Coordinated with suppliers to resolve issues related to product quality or delivery.
- Monitored market trends to suggest additions to the furniture collection.
- Prepared detailed sales reports to inform management of sales performance.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Resolved customer complaints regarding sales and service.
Education
Diploma in Business Management - Business
Victoria University Of Technology
Footscray, VIC05-1999
Graduate Certificate - Advanced Mangement Skills
Victorian Institute of Technology
Melbourne, VIC05-1999
Certificate - Workplace Leadership
Victoria University of Technology
Footscray, VIC05-1999
High School Diploma -
Sunshine Technical College
Sunshine, VIC12-1989
Skills
- Budgeting and cost control
- Team training and development
- Store operations management
- Sales strategy execution
- Process improvement initiatives
- Problem-solving skills
- Systems implementation expertise
- Performance evaluation techniques
- Recruitment strategies
- Merchandise planning and analysis
- Business development tactics
- Team leadership abilities
- Loss prevention strategies
- Order fulfillment processes
- Material handling and logistics
- Warehouse operations management
- Shipping and receiving coordination
- Pallet jack operation skills
- Complex problem-solving capabilities
- Fitness assessment techniques
- Exercise programming expertise
- Client progress tracking methods
- Post-rehabilitation exercise guidance
- Proper exercise technique instruction
- Personalized workout planning
- Goal setting support strategies
- Coaching and mentoring skills
St Albans Junior football co-ordinator
Coordinate the junior football curriculum, working with coaches and players to develop core skills and game understanding Liase with the league to help deliver the best junior coaching practices
References
References available upon request.
Timeline
Warehouse Worker
AMAZON
11.2023 - Current
Retail Store Manager
BUNNINGS
01.2013 - 09.2023
Furniture Sales Manager
Harvey Norman
01.2010 - 02.2012
Retail Operations Manager
Target
02.2006 - 11.2012
Gym Instructor
Brimbank Council
06.2000 - 08.2019
Diploma in Business Management - Business
Victoria University Of Technology
Graduate Certificate - Advanced Mangement Skills
Victorian Institute of Technology
Certificate - Workplace Leadership
Victoria University of Technology
High School Diploma -
Sunshine Technical College