Dynamic professional with a proven track record in team leadership and strategic planning at Commonwealth Bank. Expert in project management and regulatory compliance, I excel at building relationships that drive growth. Successfully enhanced service delivery and increased market share, demonstrating a commitment to customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
JEV Vic Pty Ltd
Wangaratta, Vic
10.2022 - Current
Managed daily operations and staff scheduling to ensure smooth business flow.
Maintained financial records and prepared budgets for operational expenses.
Cultivated relationships with suppliers to negotiate favorable terms and pricing.
Established quality control measures to uphold product standards and service excellence.
Managed daily operations of business, including hiring and training staff.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Identified new opportunities for growth, expansion, and diversification.
Provided direction and guidance to employees.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Developed strategic plans to increase profitability and efficiency.
Reviewed legal documents related to business operations.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Collaborated with other owners on joint ventures and shared resources.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Monitored progress by establishing plans, budgets and measuring results.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Licensed Real Estate Agent
O'Briens Real Estate Joyce
Wangaratta, Vic
06.2019 - 09.2022
Facilitated property showings to prospective buyers and clients.
Negotiated offers and contracts on behalf of clients effectively.
Conducted market analysis to determine property values and trends.
Built relationships with clients through excellent communication and service.
Coordinated open houses and promotional events for listings.
Managed listing updates on multiple real estate platforms efficiently.
Advised clients on financing options and mortgage processes effectively.
Collaborated with other real estate professionals for seamless transactions.
Researched comparable sales data within an area using multiple sources such as MLS listings and public records.
Provided accurate estimates of property values to customers based on current market conditions.
Created realtor and buyer incentives and strategies with agents, builders and buyers.
Monitored competitors' activities and identified opportunities for new listings.
Interacted with appraisers, home inspectors, title companies, mortgage brokers, attorneys, and surveyors during the course of a transaction.
Attended conferences and seminars regarding industry best practices and emerging trends in real estate.
Collaborated with team members to develop innovative marketing strategies that effectively promoted our services.
Reviewed purchase agreements prior to signing by both parties involved in a transaction.
Advised clients on strategies to maximize the value of their real estate investments.
Developed detailed reports outlining estimated sale prices for residential homes.
Negotiated contracts and coordinate with lenders, attorneys and inspectors.
Cold called clients to obtain exclusives.
Generated lists of for-sale properties.
Gathered, distributed and maintained materials for marketing plans.
Fielded client complaints and issues about community to promote positive relations.
Reviewed sales strategies and marketing plans to optimize strategies and enhance results.
Organized open houses and showings of properties for potential buyers.
Created professional listing presentations, brochures, and flyers for prospective buyers.
Provided excellent customer service throughout all stages of a transaction including pre-listing consultation through post-closing follow-up.
Actively participated in networking events with colleagues from other firms to increase referral business.
Utilized various marketing techniques such as social media outreach, email campaigns, and direct mailers to generate leads.
Assisted clients in obtaining financing from lenders or other financial institutions as needed.
Maintained up-to-date knowledge of zoning regulations, deed restrictions, and other legal requirements related to real estate transactions.
Negotiated sales contracts and facilitated the closing process.
Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
Maintained current and accurate CRM database of prospective customers.
Managed sales pipeline by actively following up with prospects and hot leads.
Communicated with clients to determine property needs and budget constraints.
Scheduled and attended weekly appointments with clients.
Advised clients on market conditions, pricing and legal requirements for property transactions.
Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
Developed and presented purchase offers to sellers for consideration.
Explained financial requirements and analytical data to potential buyers and sellers.
Increased personal revenue by completing multiple home and property sales.
Advised clients on market conditions, prices, mortgages, and legal requirements.
Developed and maintained relationships with existing clients to ensure repeat business.
Presented properties to potential buyers and addressed questions.
Oversaw and negotiated offers for real estate purchases on clients' behalf.
Managed real estate transactions from initiation to closing.
Promoted property sales through advertisements, open houses and participation in multiple listing services.
Showed residential properties and explained features, value and benefits of available homes.
Regional Manager Agriculture and Business
Commonwealth Bank
Albury, NSW
02.2016 - 05.2019
Led regional team meetings to align on goals and strategies.
Developed training programs for staff to enhance service delivery.
Analysed customer feedback to improve product offerings and services.
Implemented marketing initiatives to increase customer engagement.
Managed budgets and resources effectively across the region.
Fostered relationships with local businesses to drive community involvement.
Supervised performance reviews and provided constructive feedback to team members.
Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
Trained staff on product knowledge, customer service techniques, sales strategies.