Saachi Umbrajkar
Sydney,NSW
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational teams. Proven leadership experience, skilled in team management, operations, and delivering exceptional customer service. Skilled in communication, problem-solving, and multitasking, with a keen eye for detail and a commitment to excellence. Seeking a challenging role to leverage experience, leadership skills, and business acumen to contribute to organisational success and deliver exceptional results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Sam Prince Hospitality Group
04.2023 - Current
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Communicated with customers to assess satisfaction with products and services received.
Co-Founder/Owner
Bling Factory AU
10.2022 - Current
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Identified business development challenges and customer concerns for proactive resolution.
- Conducted target market research to discover customer needs and analyse competitor trends.
- Directed market expansions to propel business forward, meet changing customer needs.
- Improved operational efficiencies to reduce costs and improve productivity.
- Evaluated suppliers to maintain cost controls and improve operations.
- Set, enforced, and optimised internal policies to maintain responsiveness to demands.
Venue Manager
De La Vina
04.2022 - 04.2023
- Lead and manage team of 40+ staff members across two venues to ensure consistently high-quality customer service in fast-paced environment
- Proactively addressing staffing needs and skill gaps, identifying opportunities for cross-training and career development within the team
- Successfully lead recruitment efforts, sourcing and selecting top talent to build high-performing team, resulting in 30% reduction in staff turnover within six months
- First point of contact for customers, providing warm and professional meet and greet experience
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Develop and implement training programs designed to upskill team members across business-critical functions, including customer service, transaction processing, and store presentation
- Handle telephone calls professionally and managing email communication effectively, promptly responding to customer queries
- Plan monthly events and promotions to drive foot traffic and increase revenue
- Successfully achieve weekly targets and goals while managing roster and labour costs effectively
- Ensure strict compliance with food safety standards and oversee handling of cash and credit card transactions at cashiers, including preparing cash reports
- Foster positive team culture by providing coaching and mentoring to team members and contributing to establishment of high-performing team
- Implement and maintain SOPs for efficient operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Duty Manager
Bodhi Vegan Restaurant
02.2022 - 06.2022
- Led a team of servers and ensured high-quality customer service in a fast-paced environment
- Trained, coached, and mentored staff to improve their skills and performance
- Maintained strict food safety standards and ensured compliance with regulations
- Handled cash, credit cards, and prepared cash reports
- Implemented cost-cutting measures that reduced expenses by 10% without compromising quality
- Developed and implemented new inventory management system that improved stock control and reduced waste
- Contributed to development of new menu items and collaborated with chefs on improving recipes
- Successfully resolved customer complaints, resulting in 20% increase in positive customer feedback.
Restaurant Manager
Foreign Return
01.2021 - 03.2022
- Delivered consistently high-quality customer service in fast-paced service environment, ensuring positive customer experience
- Managed stock and inventory in line with operational requirements, minimizing wastage and optimising cost-effectiveness
- Successfully implemented new inventory management system, reducing waste by 15% and increasing profitability by 5%
- Contributed to establishment of high-performing team, including providing training, coaching, and mentoring on ongoing basis
- Maintained commitment to professionalism and service delivery, ensuring that all team members adhered to company policies and procedures
- Ensured compliance with strict food safety standards, maintaining clean and hygienic working environment
- Handled cash, credit cards at cashiers, as well as preparing cash reports, ensuring financial accuracy and accountability
- Managed labour hours and controlled labour costs, always ensuring optimal staffing levels.
Restaurant Manager
The Posh Spice
08.2019 - 12.2020
- Training staff and supervising their duties
- Managing large events
- Rostering staff
- Hosting and guiding customers to their tables
- Taking orders and serving food and beverages
- Preparing cocktails and other beverages
- Making recommendations and answering guest concerns
- Making sure hygiene levels are maintained in FOH.
Food & Beverage Supervisor
Bhoomi Restaurant
08.2018 - 08.2019
- Hosting and guiding customers to their tables
- Working alongside Assistant Manager and Manager to develop team
- Taking orders and serving food and beverages
- Making recommendations and answering guest concerns
- In charge of handling events section
- Running shifts on my own, when required.
Section Waitress
The Spice Room
08.2017 - 08.2018
- Taking orders and serving food and beverages
- Making recommendations and answering guest concerns
- Maintaining hygiene levels.
Education
Bachelor of Business - Marketing
Holmes Institute
Sydney, NSW03.2022
Skills
- Service Delivery Management
- Customer Consulting
- Business Partnerships
- Customer Service
- Conflict Resolution Techniques
- Customer Feedback
- Process Optimisation
- Business Forecasting
- Building Monitoring
- Revenue Generation
- Special Promotions Planning
- Business Administration
- Workflow Optimisation
Websites
Certification
A valid RSA certificate
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Korean
Elementary
Timeline
Assistant Manager of Operations
Sam Prince Hospitality Group
04.2023 - Current
Co-Founder/Owner
Bling Factory AU
10.2022 - Current
Venue Manager
De La Vina
04.2022 - 04.2023
Duty Manager
Bodhi Vegan Restaurant
02.2022 - 06.2022
Restaurant Manager
Foreign Return
01.2021 - 03.2022
Restaurant Manager
The Posh Spice
08.2019 - 12.2020
Food & Beverage Supervisor
Bhoomi Restaurant
08.2018 - 08.2019
Section Waitress
The Spice Room
08.2017 - 08.2018
Bachelor of Business - Marketing
Holmes Institute
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