Saad Khalid
Melbourne,VIC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Vital Rentals Pty Ltd
Campbellfield, VIC
07.2023 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained accurate records of rental cars including customer information, vehicle condition, fuel levels and daily transactions.
Customer Service Representative
Liberty Oil
Craigieburn, VIC
06.2023 - 11.2023
- Adhered to company policies regarding cash handling procedures.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Performed daily inventory checks of merchandise and supplies.
- Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
- Cleaned gas pumps, windows and doors to maintain a neat appearance.
- Greeted customers, answered questions and assisted with purchases.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Operated cash register to process payments and issue receipts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Crew Member
Red Rooster
Alphington, VIC
11.2023 - 01.2024
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared items according to written or verbal orders, working on several different orders.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Followed all health and safety regulations when handling food.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Trained new crew members on proper food handling procedures.
Education
BBA - Bachelors of Business
Latrobe University
Bundoora, VIC06-2026
Cambridge A-levels - Commerce
The City School
Karachi, Pakistan08-2022
Cambridge O-levels - Science Education
Jawahir International School
Riyadh, KSA04-2020
Skills
- Consultative Sales
- Data Entry
- Data Collection
- Scheduling
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint Resolution
- Paperwork Processing
- Product Knowledge
- Product Sales
- Order Processing
- Adaptive Team Player
- Proofreading
- Positive and Professional
- Project Management Abilities
- Quality Assurance Controls
- Product Promotion
- Retail Marketing
- Process Optimization
- Conflict Mediation
- Microsoft Excel
- Client Relations
- Customer Relationship Management (CRM)
- Prioritization
- High-Energy Attitude
- Active Listening
- Critical Thinking
- Product Education
- Multi-Task Management
Languages
English
Full Professional
Urdu
Native/ Bilingual
Arabic
Limited
References
References available upon request.
Timeline
Crew Member
Red Rooster
11.2023 - 01.2024
Customer Service Representative
Vital Rentals Pty Ltd
07.2023 - Current
Customer Service Representative
Liberty Oil
06.2023 - 11.2023
BBA - Bachelors of Business
Latrobe University
Cambridge A-levels - Commerce
The City School
Cambridge O-levels - Science Education
Jawahir International School
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