Saad Mehmood
Pemulwuy,NSW
Summary
Experienced Duty Manager with a strong background in hotel operations, guest services, and team leadership. Skilled in supervising front office, housekeeping, and food & beverage functions to ensure smooth daily operations and outstanding guest experiences. Proven ability to resolve guest complaints, manage staff performance, and coordinate events while maintaining high standards of service, safety, and compliance. Recognized for strong interpersonal skills, problem-solving ability, and commitment to delivering excellence in hospitality management
Overview
12
12
years of professional experience
Work History
HSE Supervisor
ARAMCO Logistics
Saudia , Dammam
10.2023 - 03.2025
- Attend client meetings to discuss safety and operational matters.
- Maintain, supervise, and provide full support to the safety department and operations team.
- Promote a positive safety culture across all levels of the organization.
- Ensure compliance with company safety policies and procedures.
- Take on senior responsibilities to ensure the safe operation of the AMT fleet.
- Implement and uphold Saudi Aramco safety standards within operations.
- Coordinate with various departments to support continuous safety improvements.
- Monitor safety performance and assist in identifying and mitigating risks.
- Provide guidance and training support to staff on safety-related matters.
Duty Manager
Braira Dammam Hotel
Dammam, Saudi Arabia, Dammam, Saudi Arabia
04.2019 - 10.2023
- Oversaw daily hotel operations across front office, food & beverage, and housekeeping.
- Directed and supervised staff, ensuring smooth shift operations and high-quality service delivery.
- Handled guest relations, including resolving complaints, assisting VIP guests, and ensuring a positive customer experience.
- Coordinated banquets, corporate functions, and special events by preparing function sheets and managing logistics.
- Assisted in preparing daily occupancy, financial, and operational reports to support management decisions.
- Ensured compliance with health, safety, and hygiene standards across all hotel departments.
- Mentored and trained staff on service excellence, conflict resolution, and hospitality procedures.
- Contributed to boosting guest satisfaction scores and repeat bookings through proactive service management.
QHSE Officer
Al Khaldi logistics
Damman, Damman
07.2016 - 04.2023
- Ensured compliance with PPE usage, workplace safety standards, and Aramco protocols.
- Prepared safety reports, inspections, and incident/accident documentation.
- Conducted safety inductions and emergency evacuation training for staff.
- Coordinated with contractors and external agencies for safety audits.
- Implemented waste disposal and hygiene systems across operational sites.
- Developed emergency response plans and provided training in HSE compliance.
Food & Beverage Coordinato
Hotel One, Abbottabad
Abbottabad, Abbottabad
06.2014 - 01.2015
- Coordinated food and beverage services for events at a premier Abbottabad hotel.
- Managed inventory and procurement of supplies for dining operations.
- Collaborated with chefs to create seasonal menus reflecting local flavors.
- Organized staff schedules to ensure efficient service during peak hours.
- Trained new team members on service standards and safety protocols.
- Implemented cost-control measures to optimize budget without compromising quality.
- Assisted in planning and executing themed events to enhance guest experience.
- Developed relationships with local vendors for fresh ingredient sourcing.
- Negotiated contracts with vendors regarding price, payment terms, product selection .
Assistant Executive Housekeeper
Pearl Continental Hotel
Abbottabad, Abbottabad
01.2013 - 03.2014
- Supervised housekeeping staff to maintain high cleanliness standards.
- Developed training programs for new housekeeping employees.
- Coordinated daily cleaning schedules and assigned tasks effectively.
- Ensured proper inventory management of cleaning supplies and equipment.
- Assisted in budgeting and expense management for housekeeping operations.
- Collaborated with other departments to address guest service needs.
- Developed strategies to increase efficiency while reducing costs within the department.
- Analyzed feedback from guests regarding housekeeping service quality and implemented changes accordingly.
Education
Bachelor of Arts - Hotel Management
National Institute of Cultural Studies,
Lok Virsa Shakarparian, Islamabad, Pakistan08-2012
Bachelor of Arts - Bachelor of Arts
Hazara University
Dhodial, Manshera, Pakistan03-2009
Intermediate
Modern School System
Abbottabad, Pakistan03-2006
Matriculation
Modern School System
Abbottabad, Pakistan.03-2004
Skills
Hotel & Hospitality Management
- Hotel Operations & Guest Services
- Duty Management & Shift Supervision
- Front Office, Housekeeping & F&B Coordination
- Guest Relations & Complaint Resolution
- Event & Function Management
- Staff Training & Leadership
- Budgeting, Revenue & Occupancy Reporting
Health, Safety & Compliance
- Quality, Health, Safety & Environment (QHSE) Compliance
- Risk Assessment & Emergency Response Planning
- Staff Induction & Safety Training
- Incident/Accident Reporting & Documentation
- Regulatory & Legal Compliance (ARAMCO, NEBOSH, IOSH standards)
- Fire Safety & Evacuation Procedures
- First Aid & CPR Certified
Operational & Interpersonal Strengths
- Multilingual: English, Arabic (Spoken), Urdu
- Strong Communication & Negotiation Skills
- Problem Solving & Decision Making
- Team Leading & People Development
- Conflict Resolution & De-escalation Skills
- Attention to Detail & Organisational Ability
Timeline
HSE Supervisor
ARAMCO Logistics
10.2023 - 03.2025
Duty Manager
Braira Dammam Hotel
04.2019 - 10.2023
QHSE Officer
Al Khaldi logistics
07.2016 - 04.2023
Food & Beverage Coordinato
Hotel One, Abbottabad
06.2014 - 01.2015
Assistant Executive Housekeeper
Pearl Continental Hotel
01.2013 - 03.2014
Bachelor of Arts - Hotel Management
National Institute of Cultural Studies,
Bachelor of Arts - Bachelor of Arts
Hazara University
Intermediate
Modern School System
Matriculation
Modern School System
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