Saad Ali Nasir
Plumpton
Summary
Operations professional with expertise in optimizing workflows and enhancing efficiency. Proven track record in strategic planning and process improvement, leading to measurable results. Strong ability to manage resources effectively while fostering team collaboration. Recognized for reliability and leadership in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Zedcare Ability Services Pty Ltd
01.2022 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Accommodation Manager
Ultimate Mobility and Home Care
07.2021 - 12.2021
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Managed participants budgets effectively, reducing operational costs without compromising on service standards.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
Service Manager
Osan Ability Services Pty Ltd
01.2021 - 06.2021
- Resolved customers complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
Service Manager (NGO)
FAMILY’S SMILING BABY FOUNDATION
05.2020 - 12.2020
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
Education
Certificate IV - Dissability
Nursing Training Australia
Burwood, NSW01-2021
Master of Science - Political Science
University of Punjab
Lahore12-2020
Doctor of Physical Therapy - Allied Health
University of Lahore
Lahore05-2014
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Business planning
- Workforce planning
- Stakeholder management
- Cost analysis and savings
- Relationship building
Accomplishments
- Generated $3.5 million in 2 years cost savings through sourcing initiatives and business development.
- Promoted to Senior Operations Manager after 2 years with the company.
- Collaborated with team of 5 members in the development of Western Australia Project
- Supervised team of 60 staff members.
Languages
English
Professional Working
Urdu
Full Professional
German
Elementary
Certification
- Flexology Training Certificate of Completion
- Certificate of Achievement in NGO Cooperation
- COVID-19 Safety and Awareness Training Certificate
- NDIS Induction Module Completion Certificate
- NDIS Worker Orientation Program Certificate
- Working with Children Check Certification
- Certificate of Competency: Online Theory and Practical Skills in Waste Management and Bowel Obstruction – Assessment and Nursing Interventions (Including Enema, Suppository Administration, and Colostomy/Ileostomy Care)
- Certificate of Completion in Insulin Administration and Diabetes Management
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Offering time and support to shelters for the homeless, women, and animals
- Volunteer Work
Timeline
Senior Operations Manager
Zedcare Ability Services Pty Ltd
01.2022 - Current
Accommodation Manager
Ultimate Mobility and Home Care
07.2021 - 12.2021
Service Manager
Osan Ability Services Pty Ltd
01.2021 - 06.2021
Service Manager (NGO)
FAMILY’S SMILING BABY FOUNDATION
05.2020 - 12.2020
Certificate IV - Dissability
Nursing Training Australia
Master of Science - Political Science
University of Punjab
Doctor of Physical Therapy - Allied Health
University of Lahore
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