Saad Sarwar
Sturt,SA
Summary
Dynamic and results-driven professional with a decade of multifaceted industry experience, seeking a strategic role that capitalizes on personal expertise in customer service, cash management, multitasking, data entry, call center operations, team collaboration, and team management. Eager to contribute to a high-performing team while continually enhancing personal skills in a challenging and growth-oriented environment.
Versatile professional with a strong emphasis on front desk management, a proven track record of delivering exceptional customer satisfaction, and extensive experience in call center operations. Possessing a Bachelor of Business in Economic Finance & Trade, Excel in strategic planning, problem-solving, effective communication, data entry, and team management. Committed to excellence, Thus bring forth robust organizational and time management skills, coupled with a reputation for reliability, honesty, and adeptness in both collaborative and independent work. Known for being a meticulous team player with exceptional attention to detail. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Parcel Sorter
Australia Post
11.2023 - Current
- Streamlined and Efficient Parcel Sorting Operations
- Collaborated seamlessly with team members, exhibiting a strong team player mentality
- Demonstrated exceptional attention to detail, ensuring accuracy in parcel sorting.
- Lifted and slid packages weighing up to 30kg on conveyor belts to transport items.
Customer Service Representative
Datacom
06.2021 - 02.2022
- Successfully handled inbound and outbound calls, ensuring high-quality service
- Efficiently managed data entry tasks, contributing to streamlined operations
- Proven ability as a meticulous team player, collaborating for team success.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
Manager
K&G Tandoori
01.2009 - 09.2021
- Proficiently Managed Bookings and Orchestrated Positive Guest Experiences
- Demonstrated Hands-on Leadership and Distinguished Staff Training and Development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Parcel Delivery Driver
Private Company
03.2021 - 06.2021
- Executed Precise Heavy Lifting, Demonstrated Superior Time Management
- Showcased Effective Communication and Customer Service Skills.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Enhanced customer satisfaction by ensuring timely and accurate parcel deliveries.
Security Officer
Royal Adelaide Hospital
08.2020 - 05.2021
- Provided Top-notch Security Services with a Focus on Safety and Compliance
- Proactively Resolved Incidents to Ensure a Secure Environment.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Truck Driver
SA Taxi Truck
10.2016 - 12.2017
- Resolved Complex Issues and Streamlined Processes
- Expertise in Handling Heavy Cargo
- Ensured Timely Delivery with a Focus on Customer Service Excellence.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Driver
7 Star Chauffeur
02.2017 - 11.2017
- Delivered High-Quality Customer Service with a Focus on Detail
- Conducted Cash Transactions and Resolved Issues Efficiently.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Education
Bachelor of Business - Bachelor of Business
University of SA
Adelaide, SA08.2017
Skills
- Efficient Organization, Prioritization & Strategic Planning
- Analytical Problem-Solving and Solution Orientation
- Team Management
- Roster Management
- Advanced Typing and Research Skills
- Inbound and Outbound Call Management
- Exceptional Verbal and Written Communication
- Data Entry
- Quality Assurance Controls
- Customer Service
- Spreadsheets
- Research
- Computer Proficiency (Microsoft)
- Critical Thinking & Problem Solving
Languages
English (Proficient)
Urdu/Hindi (Fluent)
Hobbies and Interests
- Family and Friends
- Music, Movies/Sports (Cricket)
- Reading and Games
- Swimming, Hiking, and Fitness
- Marketing and Financial Markets
- Computer Coding
- Camping
Timeline
Parcel Sorter
Australia Post
11.2023 - Current
Customer Service Representative
Datacom
06.2021 - 02.2022
Parcel Delivery Driver
Private Company
03.2021 - 06.2021
Security Officer
Royal Adelaide Hospital
08.2020 - 05.2021
Driver
7 Star Chauffeur
02.2017 - 11.2017
Truck Driver
SA Taxi Truck
10.2016 - 12.2017
Manager
K&G Tandoori
01.2009 - 09.2021
Bachelor of Business - Bachelor of Business
University of SA