Saaduddin Ahmed

Process payments by customer accordingly. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Responsible for scheduling and coordinating patient appointments. This involves answering phone calls, checking availability, and arranging suitable appointment times. Responsible for handling billing and payment-related tasks. This includes verifying insurance information, processing Medicare payments, and addressing billing inquiries. Managed high call volume, ensuring timely response and effective resolution to all patient concerns. Boosted team efficiency by streamlining workflows and implementing best practices in patient service management.· In addition, the first point of contact for patients and check them in, and direct them to the appropriate areas within the medical centre.

Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns. I helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations. Relationship Manager for deposit portfolio of commercial clients and retail clients with an approximate deposit account of 16,000, totalling deposit of BDT 12.00 Billion, representing Financial Institutions, RMGs, Cement industries, individuals, etc. Facilitating the day-to-day transactional and other banking needs of the clients, facilitating clients business growth, and meeting the bank’s strategic goals and targets. In addition of the above responsibilities, also ensure prompt service and overseeing of documentation, KYC and anti-money laundering monitoring from the branch end and communicate and coordinating with Head Office.