Hi, I’m
Saane Lusaipau
Summary
Dynamic sales leader with a proven track record at Novo Shoes, enhancing customer satisfaction and expanding market territory through expert community networking and sales funnel management. Achieved a significant 100% customer sign-up rate, demonstrating exceptional time management and analytical skills. Skilled in fostering customer relationships and driving strategic sales initiatives. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
years of professional experience
1
Certification
Work History
Novo Shoes
Sales Consultant
03.2024 - Current
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Helped customers complete purchases, locate items, and join reward programs.
- Accomplished 100% customer sign up links as measured by our system which I used to average only 54%, by being consistent in providing high quality service I overturned lacking scores and guaranteed returning customers
- Assisted in store operations and processes whilst intuitively upholding standards
- Exhibited a strong priority for actuating set goals with a positive attitude
Betts Group
Sales Consultant
09.2023 - 02.2024
Job overview
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained a clean, organised stock take and created displays of seasonal rotation of shoes.
- Provided high quality service and anticipated customers' needs whilst upholding company standards and ensured customer satisfaction
- Happily built rapport and guided customers through the process of successfully finding their ideal styles
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Hungry Jacks
Manager
08.2021 - 09.2023
Job overview
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Operated drive through services including taking orders, handling payment, and food delivery in an efficient and positive manner.
- Handled Point of service systems to receive payments ranging from $5,000 to $8,000 per shift.
- Upheld company standards for positive workplace culture consistently and considered the core values of the company whilst working.
- Improved crew learning with the start of my company pillar portfolio at 73% and achieving 85% in less than 6 weeks.
- Improved customer experience, decreased negative customer feedback from the recorded monthly average 31 down to a monthly average of 8.
- Motivated a team to achieve shift goals through delegation of responsibilities which lead to reaching goals as a high 120 car count and topping the state out of all NSW restaurants.
- Managed stock processing and receiving whilst taking account of waste and records of accurate on hand stock 4 days a week.
Tenambit Takeaway
Crew Worker
06.2019 - 05.2021
Job overview
- Kept customers and crew areas organized.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Calculated totals, processed payments, and issued receipts.
- Cooked, prepared and bagged food for customers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Domino's Pizza
Crew Worker
09.2019 - 02.2020
Job overview
- Kept customers and crew areas organized.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Crafty Cuts
Crew Worker
06.2018 - 06.2019
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cooked, prepared and bagged food for customers.
- Calculated totals, processed payments, and issued receipts.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
University of NewcastleNewcastle, NSW
Open Foundation
01.2025
University Overview
- Coursework: Fundamental Mathematics
- Coursework: Everyday Human behaviours and Psychology
- Coursework: Reading, Writing, Critical Thinking
- Coursework: Language in Society
Hunter Design SchoolNewcastle, NSW
Certificate IV from Graphic Design
12.2020
University Overview
- Coursework: Graphic Design
Maitland High SchoolEast Maitland, NSW
No Degree
02.2020
University Overview
- Member of Student Representative Council, 2016 to 2021
Skills
- Community Networking
- Territory expansion
- Customer liaison
- Sales funnel management
- Time Management
- Sales Strategies
- Customer oversight
- Analytics
- Project management experience
- Database Management Systems
Certification
- Responsible Service of Alcohol License - July 2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Consultant
Novo Shoes
03.2024 - Current
Sales Consultant
Betts Group
09.2023 - 02.2024
Manager
Hungry Jacks
08.2021 - 09.2023
Crew Worker
Domino's Pizza
09.2019 - 02.2020
Crew Worker
Tenambit Takeaway
06.2019 - 05.2021
Crew Worker
Crafty Cuts
06.2018 - 06.2019
University of Newcastle
Open Foundation
Hunter Design School
Certificate IV from Graphic Design
Maitland High School
No Degree
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