Saba Noman
Clyde North,VIC
Summary
Motivated and compassionate professional with administrative and client-facing experience in healthcare settings. Currently studying a Diploma in Community Services, I am seeking a position where I can apply my developing skills in client support, communication, and community engagement. I am eager to contribute to a supportive organisation while continuing to build practical experience in the sector.
Experienced with managing front office tasks efficiently and ensuring high levels of client satisfaction. Utilizes excellent organizational and communication skills to streamline administrative processes and support team collaboration. Track record of enhancing office operations through proactive problem-solving and effective coordination.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Coordinator / Administrator
Straight Smiles Orthodontists Pakenham, Mulgrave & Drouin Clinics
Melbourne, VIC
01.2025 - 07.2025
- Managed front desk operations in a fast-paced orthodontic clinic, providing professional and welcoming patient service.
- Coordinated appointments, patient check-ins, and general reception duties while ensuring smooth daily clinic operations.
- Prepared and managed patient treatment contracts, including creating customised payment plans based on clinic offerings.
- Handled administrative tasks such as patient records, documentation, and correspondence.
- Communicated treatment information, financial options, and clinic procedures clearly to patients.
- Maintained high levels of organisation and multitasking while supporting both clinical staff and patients.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between orthodontist, staff, and patients to streamline operations.
- Addressed patient inquiries and concerns with professionalism, enhancing customer satisfaction.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Implemented electronic health record updates, ensuring accurate patient information management.
Surgical Booking Administrator
Auckland Eye LTD
Remuera, Auckland
07.2021 - 06.2023
- Managed scheduling and bookings for surgical theater lists across all surgical facilities.
- Optimized booking efficiency while considering surgeons' and anesthetists’ leave schedules, collaborating closely with the Operating Theatre Coordinator.
- Secured completion of all forms by obtaining necessary patient information.
- Acquired and oversaw an annual contract from a public hospital to perform a specified quantity of cataract surgeries.
- Maintained accurate and up-to-date client records by creating, updating, and making necessary amendments as required.
- Facilitated the provision of necessary records and appointment information to doctors, clinics, and surgical staff.
- Prioritized the scheduling of acute surgical cases, collaborating closely with the responsible teams to ensure a streamlined and smooth process.
- Responded to phone calls professionally and in alignment with KPIs, company values, and missions, addressed patient inquiries regarding bookings promptly, scheduled or modified surgical appointments following company protocols, and managed messages to surgeons from patients and others in accordance with established procedures and policies.
- Organized surgical schedules, coordinating with anesthetists and anesthetic technicians, while also notifying all pertinent stakeholders. Ensured that comprehensive procedure details are communicated to facilitate smooth operations, aligning with Practice policies and protocols.
- Handled the invoicing for patients and compiled operational notes, along with discharge letters, for all surgeries conducted throughout a week. Subsequently, sent these documents to both Greenlane and Counties Manukau Hospital.
- Recorded essential attributes for each patient in an Excel spreadsheet. This was done to maintain comprehensive records for Auckland Eye and the other public hospitals we were contracted with.
Receptionist
Citizen Advice Bureau
Mt Albert, Auckland
09.2020 - 05.2021
- Greet visitors, assess needs and direct to appropriate personnel.
- Direct clients to appropriate personnel to address concerns.
- Answer and direct incoming calls.
- Schedule and confirm appointments.
- Deliver administrative support to members, including making copies and organizing documents.
- Respond to customer concerns and issues by acknowledging them about the services offered by bureau.
- Coordinate and communicate with multiple clients daily to gather pertinent information.
Centre Assistant
Kumon Mt Eden
Auckland
01.2021 - 03.2021
- Extensive training tutoring children from pre-school to high school, in English and Mathematics.
- Communicated with parents and staff members about students’ progress.
- Kept students motivated and engaged with completing their work.
- Grade tests and papers and recorded grades for teaching staff and for overall record of each student.
- Assessed each student’s caliber and teach them accordingly.
Teacher
Apples; the Grooming school
Islamabad, G-10
06.2009 - 07.2010
- Established weekly anecdotal records and portfolios to assess student progress.
- Taught classes of year 3 students science, social studies and Islamic studies.
- Assisted fellow teacher with assignments, special projects, tests, administrative updates and grading as needed.
- Maintained office hours to discuss grades and projects and mentor students.
- Implemented remedial programs for students requiring extra assistance.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Education
Graduate Diploma - Business Information systems
Auckland University of Technology
Auckland, AUK11-2019
Bachelors - Commerce
Islamabad Model College for Girls F-10/3
Islamabad, Pakistan06-2008
Skills
- Meticulous and organized
- Office equipment operations
- Multi-line telephone skills
- Business operations understanding
- Organization and efficiency
- Flexible
- Technology savvy
- Punctual
- Service-oriented mindset
- Project Coordination
- Professional and polished presentation
- Multitasking and prioritization
- Correspondence management
- Document control
- Ability to learn fast
- Front office management
- Reception duties
- Scheduling appointments
- Sensitive information handling
- Information protection
- Time management proficiency
- Phone and email etiquette
- Appointment scheduling
- Multitasking and organization
- Documentation and recordkeeping
- Scheduling
- Data entry
- Staff training
- Administrative management
- Office management
- File organization
- Calendar management
- Office organization
- Opening and closing offices
- Call routing
- Basic accounting
- Call forwarding
- Office supplies ordering
- Appointment confirmation
Certification
- C1 Certification as Play Centre Parent Teacher - Onepoto Play Centre 2017
- Child First Aid Certificate St John 2016
Languages
Urdu
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Front Office Coordinator / Administrator
Straight Smiles Orthodontists Pakenham, Mulgrave & Drouin Clinics
01.2025 - 07.2025
Surgical Booking Administrator
Auckland Eye LTD
07.2021 - 06.2023
Centre Assistant
Kumon Mt Eden
01.2021 - 03.2021
Receptionist
Citizen Advice Bureau
09.2020 - 05.2021
Teacher
Apples; the Grooming school
06.2009 - 07.2010
Bachelors - Commerce
Islamabad Model College for Girls F-10/3
Graduate Diploma - Business Information systems
Auckland University of Technology