Nida Zain
Experienced Sales and Medical Receptionist
Summary
Results-driven and personable professional with extensive experience in both sales and medical reception roles. Proven ability to provide exceptional customer service, manage high-volume client interactions, and streamline administrative processes in fast-paced environments. Skilled in appointment scheduling, medical billing, patient communication, and cross-functional coordination. Demonstrates strong sales acumen, with a track record of achieving targets, building client relationships, and identifying business opportunities. Adept at multitasking, maintaining confidentiality, and using technology to optimize workflows.
Overview
9
9
years of professional experience
Work History
Virtual Medical Receptionist
The Local Doctor
06.2024 - Current
- Company Overview: Australia
- Manage high-volume incoming calls, emails, and online inquiries with professionalism and accuracy.
- Schedule and confirm patient appointments using medical booking software.
- Verify and update patient records, ensuring confidentiality and compliance with privacy regulations.
- Liaise between patients and healthcare providers to ensure smooth communication and timely follow-ups.
- Process Medicare and private billing, issue invoices, and manage online payment systems.
- Maintain a virtual reception desk with excellent multitasking and time management in a remote setting.
- Provide empathetic support to patients, particularly when dealing with urgent or sensitive health concerns.
- Utilize telehealth platforms to assist in coordinating virtual consultations.
- Australia
Teacher Coordinator
Roots Millennium Schools
Peshawar
04.2020 - 10.2022
- Company Overview: Peshawar
- Increased parent involvement through regular communication.
- Evaluated student progress through formative assessments.
- Utilized diverse teaching methods and instructional materials.
- Maintained accurate records of student progress.
- Developed objectives and tools to enhance school operations.
- Addressed education-related issues with stakeholders.
- Created engaging lesson plans aligned with standards.
- Fostered a safe and inclusive environment.
- Peshawar
Teacher Coordinator
Army Public School
Sialkot
12.2018 - 04.2020
- Company Overview: Sialkot
- Increased parent involvement through regular communication.
- Evaluated student progress through formative assessments.
- Utilized diverse teaching methods and instructional materials.
- Maintained accurate records of student progress.
- Developed objectives and tools to enhance school operations.
- Addressed education-related issues with stakeholders.
- Created engaging lesson plans aligned with standards.
- Fostered a safe and inclusive environment.
- Sialkot
Teacher Coordinator
Roots International
Sialkot
06.2016 - 06.2018
- Company Overview: Sialkot
- Increased parent involvement through regular communication.
- Evaluated student progress through formative assessments.
- Utilized diverse teaching methods and instructional materials.
- Maintained accurate records of student progress.
- Developed objectives and tools to enhance school operations.
- Addressed education-related issues with stakeholders.
- Created engaging lesson plans aligned with standards.
- Fostered a safe and inclusive environment.
- Sialkot
Education
Masters in Education -
University of Punjab
Pakistan01.2016
Bachelor of Arts - Education and Journalism
University of Sargodha
Pakistan01.2012
Skills
- Patient Scheduling & Coordination
- Medical Billing & Medicare Claims
- Customer Service & Client Retention
- Appointment Management Systems (eg, Best Practice, HotDoc)
- Sales Target Achievement
- Cross-selling & Upselling Techniques
- Communication & Interpersonal Skills
- Electronic Medical Records (EMR) Management
- Conflict Resolution & Complaint Handling
- Time Management & Multitasking
- Front Desk & Phone Etiquette
- Best Practice Software Expert
Timeline
Virtual Medical Receptionist
The Local Doctor
06.2024 - Current
Teacher Coordinator
Roots Millennium Schools
04.2020 - 10.2022
Teacher Coordinator
Army Public School
12.2018 - 04.2020
Teacher Coordinator
Roots International
06.2016 - 06.2018
Masters in Education -
University of Punjab
Bachelor of Arts - Education and Journalism
University of Sargodha