A highly responsible administrative and accounting assistant with over 6 years of experience across diverse industries. Committed to continuous growth and expanding knowledge in a dynamic business environment. Holds a diploma in Leadership & Management, with a focus on Business.
Overview
6
6
years of professional experience
Work History
Receptionist/Legal Secretary
Matthews Dooley & Gibson
07.2024 - 02.2025
Opened and managed files, uploaded documents, and maintained records using LEAP legal software.
Entered time records and managed disbursements.
Confirmed appointments, communicated with clients, and updated client records.
Handled cash transactions and maintained accurate sales and payment records.
Collected, delivered, prepared, and managed incoming and outgoing mail.
Managed stock control and ordered stationery, mail supplies, and kitchen essentials.
Head Office Support Team
Cubby OOSH
05.2023 - 04.2024
Answered calls and emails from both new and existing families, providing excellent customer service.
Managed enrolments, accounts, billing, and CCS payments using Kangarootime software.
Prepared weekly financial reports for distribution to accounts and management.
Managed office supplies inventory and placed orders as needed.
Trained new staff on relevant processes and procedures.
Customer Service and Administration Officer
UnifiedNet
03.2022 - 04.2023
Answered and directed incoming calls, providing assistance as needed.
Responded to new and existing customer emails and tickets via Zoho Desk.
Scheduled and confirmed appointments for clients and team members.
Deployed new devices, including phones, headsets, and routers.
Provided support to the accounts department with various administrative tasks.
Oversaw all incoming and outgoing project documentation.
Provided technical support for telecommunications systems, including PBX and VoIP.
Accounts and Administration Assistant
Planet Telecommunications
02.2019 - 10.2021
Answered incoming calls and responded to customer inquiries, providing excellent service.
Performed administrative tasks such as filing, invoicing, and billing.
Maintained an organized filing system for important documents, including contracts and invoices.
Scheduled appointments for sales and new installations, ensuring timely follow-ups.
Managed purchase orders and maintained accurate company sales reports.
Recorded daily bank and petty cash transactions to ensure financial accuracy.
Coordinated shipments of hardware for new orders, ensuring timely delivery.
Assistant Accountant
Revolution Software Services - (Temporary Role)
10.2018 - 12.2018
Assisted the managing/senior accountant with day-to-day accounting functions.
Performed account reconciliations to ensure accuracy.
Processed and filed invoices, maintaining an organized system.
Managed daily banking transactions, including deposits, withdrawals, and transfers.
Ensured that payments, amounts, and records were accurate and up to date.
Liaised with third-party providers, clients, and suppliers to resolve queries and ensure smooth operations.
Education
Diploma - Business
Bedford College
11-2018
Diploma - Leadership And Management
Bedford College
11-2018
Skills
Microsoft Word and Excel
Time Management
Customer Service
Business Administration
Timeline
Receptionist/Legal Secretary
Matthews Dooley & Gibson
07.2024 - 02.2025
Head Office Support Team
Cubby OOSH
05.2023 - 04.2024
Customer Service and Administration Officer
UnifiedNet
03.2022 - 04.2023
Accounts and Administration Assistant
Planet Telecommunications
02.2019 - 10.2021
Assistant Accountant
Revolution Software Services - (Temporary Role)
10.2018 - 12.2018
Diploma - Business
Bedford College
Diploma - Leadership And Management
Bedford College
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