Sabal Rijal

• Delivered consistent, high-quality customer service in a busy retail environment
• Managed customer orders, prepared drinks, and ensured product quality standards
• Supervised and supported a team of 5 part-time staff to ensure smooth service flow
• Ensured consistent service quality and fast order turnaround during peak trading hours
• Resolved customer enquiries and concerns professionally
• Maintained store cleanliness, hygiene, and safety standards

• Took customer orders accurately and provided friendly front-of-house service
• Prepared beverages and assisted with food service as required
• Supported back-of-house operations during busy periods
• Maintained cleanliness of service and dining areas
• Assisted customers with enquiries to ensure a positive experience

• Assist in managing day-to-day operations across all corridors within the system, ensuring smooth processes.

• Coordinate with service partners and their staff to provide adequate support and operational assistance.

• Conduct operational and process orientation as directed by the Chairman/MD/MR/CEO/CBO.

• Prepare and submit weekly and monthly MIS and profitability reports to the Supervisor/Reporting Manager.

• Collaborate with Finance and Treasury to analyse FX rates for maximizing profitability.

• Work with the Reconciliation team to monitor and control trades and settlements.

• Assist in overseeing daily transactions between customers, affiliates, and partners, ensuring accuracy.

• Coordinate with Accounts and Reconciliation teams on outstanding and error-reported payments.

• Present detailed monthly and weekly reports to Senior Management and the Board, highlighting key issues and solutions.

• Undertake additional tasks as necessary, as directed by the Chairman/MD/MR/CEO/CBO.

I worked in different departments of the bank, such as:

• Customer Service Department

• Administration Department

• ATM Department

• Clearing Department Duration of work (40 hours/week)