Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SABATA ROY

Sydney

Summary

Customer-focused and results-driven Retail Manager with over 10 years of experience in leading high-performing teams, driving sales growth, and enhancing customer satisfaction. Recognized for strategic planning, operational excellence, and a passion for training and mentoring staff. Proven ability to manage store operations, implement profitability strategies, and maintain visual merchandising standards that reflect brand integrity.


Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

Swarovski
01.2024 - Current
  • - Leading store operations, sales, and team performance to align with luxury retail standards.
  • - Driving customer engagement and experience through tailored service and product knowledge.
  • - Managing inventory, store visuals, and stock planning in line with seasonal campaigns.
  • - Recruiting, coaching, and mentoring staff to achieve KPIs and uphold brand excellence.
  • - Collaborating with regional leadership on reporting, strategy, and business development.

Assistant Manager

Sheridan Flagship
09.2019 - 11.2023
  • - Oversaw daily retail operations including team supervision, scheduling, and visual merchandising.
  • - Monitored store KPIs including sales targets, customer satisfaction, and profitability metrics.
  • - Led recruitment, training, and performance reviews for a team of 10+ staff.
  • - Drove in-store promotional strategies and events in collaboration with marketing teams.
  • - Implemented process improvements to boost efficiency and ensure compliance with brand standards.

Store Manager

My House
06.2015 - 09.2019
  • - Managed all aspects of store operations, including sales performance, inventory, and team leadership.
  • - Increased customer satisfaction by implementing service initiatives and team coaching.
  • - Ensured operational compliance with company policies and safety standards.
  • - Tracked store financials and prepared monthly reports on sales, profit, and expenses.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance. Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies. Prepared monthly reports on sales figures, expenses, profits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Manager / Assistant Manager

Bed Bath N’ Table Flagship
09.2014 - 04.2015
  • - Delivered strong sales results through team development and focused customer engagement.
  • - Maintained merchandising standards and optimized product placement to support sales goals.

Assistant Manager

Colorado Group Ltd – Williams The Shoemen Flagship
10.2006 - 06.2011
  • - Directed day-to-day operations including inventory management, sales reconciliation, and team supervision.
  • - Minimized shrinkage and maximized profitability through improved budgeting and stock control.
  • - Delivered exceptional customer service and maintained high store presentation standards.

Education

Higher School Certificate -

Randwick Girls High School
Randwick, NSW

Certificate II - Hospitality

Real Estate Certificate Registration - undefined

TAFE Ultimo
Ultimo, NSW
01.2011

Skills

  • Leadership & Team Development
  • Sales & Customer Experience
  • Retail Operations Management
  • Inventory & Stock Control
  • Visual Merchandising
  • Budgeting & Cost Management
  • Staff Recruitment & Scheduling
  • Performance Management
  • Strategic Planning
  • Communication & Interpersonal Skills

Certification

  • Certificate in Excellence in Customer Service – Williams The Shoemen
  • Hospitality Workplace Certificate – Holiday Inn & Potts Point Sydney
  • Hospitality Workplace Certificate – Cruise Restaurant Circular Quay
  • Certificate in Suggestive Selling – Hungry Jack’s
  • Work Experience Certificates – YWCA NSW (Administration & Youth Programs)

Timeline

Store Manager

Swarovski
01.2024 - Current

Assistant Manager

Sheridan Flagship
09.2019 - 11.2023

Store Manager

My House
06.2015 - 09.2019

Manager / Assistant Manager

Bed Bath N’ Table Flagship
09.2014 - 04.2015

Assistant Manager

Colorado Group Ltd – Williams The Shoemen Flagship
10.2006 - 06.2011

Certificate II - Hospitality

Real Estate Certificate Registration - undefined

TAFE Ultimo

Higher School Certificate -

Randwick Girls High School

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