SABEEKA ALI
Melbourne,VIC
Summary
Recently graduated in Bachelor of Commerce (major in Accounting and minor in Finance). Accomplished Assistant Manager and Customer Service Representative with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and staff management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fines Victoria (Civica)
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Assistant Manager
Kohinoor Indian Restaurant
12.2019 - 01.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Mentored team members to enhance professional development and accountability in workplace
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored security to protect employees, customers and property
- Improved marketing to attract new customers and promote business
- Completed day to day accounts of the Restaurant
Education
Bachelor of Commerce - Accounting
Deakin University
Melbourne, VIC06.2024
Diploma - Commerce
Deakin College
Geelong, VIC02.2022
Victorian Education of Certificate (VCE) -
Al-Taqwa College
Truganina, VIC12.2020
Skills
- Time Management
- Avid Pro Tools
- Customer Relations
- Communication
- Project Management
- Highly Organised
- Strategic Planning
- Team Motivation
- Able to grasp new concepts quickly
- Active Listening
- Computer Proficiency
Accomplishments
- Youth Member/Volunteer - Panjtan Society of Victoria (2014 - current)
- Certificate of Proficiency - Australian Maths Trust (2019)
- Top Achiever in VCE Further Maths (2019)
- Certificate in Technologies (2018)
- Volunteer - Al-Asr Society of Victoria (2017 - 2019)
References
- Serif Serifovski, VCE Teacher, 0433 591 524, serifss@hotmail.com
- Farzand Ali, Owner - Kohinoor Indian Restaurant, 0411 394 894, kohinoorali@hotmail.com
- Imran Akhtar, Bank Manager - Westpac Bank, 0481 480 897
Timeline
Customer Service Representative
Fines Victoria (Civica)
01.2024 - Current
Assistant Manager
Kohinoor Indian Restaurant
12.2019 - 01.2024
Bachelor of Commerce - Accounting
Deakin University
Diploma - Commerce
Deakin College
Victorian Education of Certificate (VCE) -
Al-Taqwa College
Similar Profiles
Ayub AbdulrahmanAyub Abdulrahman
Customer Service Representative at Civica justice services (Fines Victoria)Customer Service Representative at Civica justice services (Fines Victoria)
Chris DomjanicChris Domjanic
Call Centre Operator/Collections/Admin at Fines VictoriaCall Centre Operator/Collections/Admin at Fines Victoria
Sameer SyedSameer Syed
Review Officer at Department of Justice and Community Safety (Fines Victoria)Review Officer at Department of Justice and Community Safety (Fines Victoria)
Mankaran DhillonMankaran Dhillon
Secretary, Punjabi Cultural Association at BITS PilaniSecretary, Punjabi Cultural Association at BITS Pilani
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School