Sabela Teklu
Forest Lake,Australia
Summary
Dynamic professional with extensive experience supporting vulnerable populations across diverse environments. Proven ability to empower clients through personalized care and effective communication, enhancing their independence and well-being. Strong problem-solving skills and meticulous record-keeping ensure high-quality support and outstanding service. Committed to fostering team collaboration and cultural awareness in all interactions.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
St Jude’s Health Care
Brisbane, Queensland
07.2021 - 02.2022
- Disability support.
- Follow the individual support plan, and record progress.
- Providing emotional support and companionship.
- Prompting and empowering independence by creating environments where clients can make choices.
- Support clients with personal care, assisting with hygiene tasks such as showering, dressing, grooming, and toileting.
- Meal prep, grocery shopping.
- Assist with managing appointments and finances.
- Transporting clients to a social outing.
- Assist clients with daily living activities and mobility needs.
- Collaborated with healthcare professionals to coordinate care services.
- Maintained accurate records of client progress and care activities.
- Transported clients to appointments, social events, and other activities as needed.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Educated clients on options to assist in making informed decisions.
Support Worker
Migrant Resource Centre North
Launceston, Tasmania
07.2020 - 02.2022
- Company Overview: Migrant Center Northern Tasmania
- Assisted clients with daily living activities and personal care.
- Coordinated transportation arrangements for clients to appointments and events.
- Supported cultural integration through language assistance and social activities.
- Documented client progress and maintained accurate records of services provided.
- Collaborated with multidisciplinary teams to address client needs effectively.
Bi-Cultural Worker
Migrant Resource Centre TAS
Launceston, Tasmania
07.2020 - 02.2022
- Company Overview: Migrant Resource Centre, Tasmania.
- Assisted clients with accessing essential services and resources.
- Provided translation services to ensure effective communication with diverse clients.
- Coordinated community outreach programs to raise awareness of available support.
- Facilitated workshops on health and employment opportunities for migrants.
- Supported case management by maintaining client records and documentation.
Operations Clerk
International Organization for Migration
Khartoum, Sudan
04.2018 - 02.2020
- Organized international and domestic travel arrangements for both IOM staff members and IOM resettlement program clients resettling in the UK, USA, Canada, Australia, New Zealand, Norway, Switzerland, and Sweden, as well as voluntary returnees to their countries of origin within Africa.
- Performed data entry tasks for order processing, shipping and billing activities.
- Directed clients and guests to correct departments, rooms, and staff members.
- Guide clients on the required procedures, informing them of essential travel information, such as travel times, transportation connections, medical, and visa requirements in their first language to facilitate quality service.
- Provided oral translations and interpretations for clients during pre-departure (fit for travel) medical examinations.
- Update clients on the progress of their cases through face-to-face meetings, email, and phone follow-ups.
- Collaborated with local government departments to facilitate clients' travel exit permits.
- Prepared weekly, monthly, semi-annual, and annual reports for tracking and benchmarking with set goals.
Case Worker Assistant
MRRC(Migrant Resource and response Centre)
Khartoum, Sudan
10.2016 - 04.2018
- Company Overview: Migrant Resource and Response centre -IOM, Khartoum, Sudan Mission
- Conducted intake assessments to determine client needs and eligibility.
- Organized client follow-up appointments to ensure ongoing support services.
- Provided crisis intervention services to families in need of immediate assistance.
- Provided administrative support to case workers, including scheduling appointments and maintaining client records.
- Assessments for victims of trafficking determine the needs of each client and recommend appropriate services and resources.
- Facilitate outreach programs that focus on repatriation and counseling services to clients in detention facilities.
- Provided oral translations and interpretations for clients during doctor and specialist appointments.
- Translating procedural information to facilitate understanding between doctors and patients.
- Provided a cultural reference to help reduce cultural misunderstandings.
- Outreach workshops to promote migrant Community awareness on illegal migration and Trafficking.
- Maintain appropriate documentation per organization protocol.
Secretary
Ministry of Immigration and Nationality
Asmara, Eritrea
09.2014 - 07.2015
- Company Overview: Eritrea
- Answering telephone calls to field inquiries from clients, and various stakeholders.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.
- Organized envelopes, postage, and mail correspondence for staff and management.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to stakeholders.
- Provide clerical support for management.
Education
University Preparation Program -
University of Tasmania
01.2022
Bachelor of Arts - Business Management
College of Business And Economics (CBE)
HALHAL01.2014
Some College (No Degree) -
Certificate IV in Disability Support
Skills
- Team collaboration
- Self-motivated
- Problem solving
- Cultural awareness
- Problem-solving skills
- Ability to work under pressure
- Strong interpersonal skills
Languages
- Tigrigna, native
- Amharic, fluent
- English, fluent
- Arabic, intermediate
References
References available upon request.
Timeline
Disability Support Worker
St Jude’s Health Care
07.2021 - 02.2022
Support Worker
Migrant Resource Centre North
07.2020 - 02.2022
Bi-Cultural Worker
Migrant Resource Centre TAS
07.2020 - 02.2022
Operations Clerk
International Organization for Migration
04.2018 - 02.2020
Case Worker Assistant
MRRC(Migrant Resource and response Centre)
10.2016 - 04.2018
Secretary
Ministry of Immigration and Nationality
09.2014 - 07.2015
University Preparation Program -
University of Tasmania
Bachelor of Arts - Business Management
College of Business And Economics (CBE)
Some College (No Degree) -
Certificate IV in Disability Support
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