Sabey Junaid
Melbourne
Summary
Reliable individual with excellent leadership skills and great attention to detail. Friendly with strong history of excellent guest service. Delivered high-quality guest service while consistently meeting company objectives for customer satisfaction.
Overview
13
13
years of professional experience
Work History
Lounge Attendant / Barista
Qantas Chairman's
10.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Increased guest loyalty by promptly attending to their needs and personalizing their experiences.
- Streamlined check-in procedures for faster service, resulting in reduced wait times for guests.
- Collaborated with the management team to implement new policies and procedures that improved overall lounge efficiency.
Food and Beverage Supervisor
The Sebel
06.2023 - Current
- Providing leadership, guidance and support the department and colleagues, ensuring the F&B service standards are observed providing a consistently high level of service to all guests equally
- Set up for each service period
- Familiarizing Accor Members and regular clients to ensure their requests and needs are met
- Maintain hygienic food service techniques during service and promote a safe workplace by recognizing hazards and promoting general OHS practices
- A ‘hands on’ approach as a part of a team to provide seamless service
- Being "Guest obsessed" while providing support and presence on the front of house areas to ensure the smooth operation of the restaurant and cafe & warm and efficient service is provided.
Supervisor
Q dining, Pullman
09.2023 - 06.2023
- Quay Grand – Sydney Harbour, Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Built strong relationships with customers through positive attitude and attentive response
- Handling customer complaints and resolving issues
- Conduct training and mentor new team members to promote productivity, accuracy, and commitment to friendly service
- Ensure staff health and safety regulations to Australian standards
- Co-ordinating weddings and Conferences.
Breakfast Host / Guest Service
Radisson Blu Plaza
- Executed efficient breakfast bar set-up for 5-star standards and operations beginning at early hours and finishing prior to check out times
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness
- Improved guest comfort and satisfaction through personalized service and support
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Micros.
Ward Clerk and Patient Service
Ramsay Westmead Hospital
01.2017 - 01.2022
- Medicare and medical records handing
- Evening and Overnight Shifts
- Organizing daily in-patient surgery schedules
- Organizing fleet management for interstate deliveries.
Head Fashion Designer and Market Analyst
Era Apparels
01.2015 - 01.2017
Fashion Designer and Promoted to Unit Assistant Manager
Emirates Airlines
01.2013 - 01.2015
Fashion Designer / Stylist
Nolimit Fashion House
01.2011 - 01.2012
Education
Bachelor of Branded Fashion Designing -
Torrens University
Sydney, NSWBachelor of Fashion designing and - Marketing Merchandising
Elizabeth Benz School of Fashion
Sydney, NSWA.E Dubai - Certificate in business and customer service excellence -
Esmod Institute of Business And Technology, U
Dubai, UAEAdvanced Diploma -
Lanka Institute of Fashion Technology
Colombo, SLSkills
- Supervisory skills
- Organization and prioritization
- Restaurant operations management
- Marketing And Advertising
- Food Plating and Presentation
- Customer service
- Labour and food cost control
- Staffing And Rostering
Timeline
Lounge Attendant / Barista
Qantas Chairman's
10.2023 - Current
Supervisor
Q dining, Pullman
09.2023 - 06.2023
Food and Beverage Supervisor
The Sebel
06.2023 - Current
Ward Clerk and Patient Service
Ramsay Westmead Hospital
01.2017 - 01.2022
Head Fashion Designer and Market Analyst
Era Apparels
01.2015 - 01.2017
Fashion Designer and Promoted to Unit Assistant Manager
Emirates Airlines
01.2013 - 01.2015
Fashion Designer / Stylist
Nolimit Fashion House
01.2011 - 01.2012
Breakfast Host / Guest Service
Radisson Blu Plaza
Bachelor of Branded Fashion Designing -
Torrens University
Bachelor of Fashion designing and - Marketing Merchandising
Elizabeth Benz School of Fashion
A.E Dubai - Certificate in business and customer service excellence -
Esmod Institute of Business And Technology, U
Advanced Diploma -
Lanka Institute of Fashion Technology
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