Summary
Overview
Work History
Education
Skills
References
Timeline
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SABI SIGDEL

Maylands,WA

Summary

Experienced Reservation Agent with a strong background in hospitality and customer service. Proven ability to manage reservations efficiently using RMS, resolve guest issues promptly, and collaborate effectively within a team. Seeking to leverage international fare skills and corporate travel consulting experience to deliver impeccable service and exceed client expectations at FCM Travel Manager – Perth.

Overview

2
2
years of professional experience

Work History

Reservation Agent

The Ascott
03.2024 - Current
  • Provided excellent customer service to a large volume of clients daily, focusing on satisfaction and problem resolution.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed reservations using RMS and effectively utilized Sabre GDS for managing travel arrangements
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Guest Service Officer

Citadines St. George Terrace
08.2022 - 02.2024
  • Assisted guests with check-ins, account inquiries and any additional services needed
  • Maintained consistent positive customer feedback
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism
  • Resolved guest complaints in a prompt and courteous manner
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Managed reservations using RMS in an efficient manner.

Customer Care Officer

Edunexus Nepal Pvt. Ltd
02.2022 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Kept accurate records of all customer interactions and transactions
  • Maintained and managed customer files and databases.

Education

Undergraduate degree, Higher Diploma in Hotel and Restaurant Management -

Global Academy of Tourism and Hospitality Education
11.2020

Skills

  • Proficient in using RMS
  • Team collaboration and strong interpersonal skills
  • Managed booking through GDS- Sabre
  • Excellent communicator with a focus on delivering professional service
  • Detail-oriented with exceptional time management abilities

References

Sarah Brady, General Manager, sarah.brady@the-ascott.com

Tiffany Machando, tiffany.machando@fcmtravel.com.au

Timeline

Reservation Agent

The Ascott
03.2024 - Current

Guest Service Officer

Citadines St. George Terrace
08.2022 - 02.2024

Customer Care Officer

Edunexus Nepal Pvt. Ltd
02.2022 - 07.2022

Undergraduate degree, Higher Diploma in Hotel and Restaurant Management -

Global Academy of Tourism and Hospitality Education

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SABI SIGDEL