Sabiha Sultana
Sydney,NSW
Summary
Dynamic professional with a proven track record at Macquarie University, adept in customer support and data entry proficiency. Excelled in enhancing business growth by managing over 11,000 emails and 6,000 calls, showcasing a goal-oriented mindset and exceptional customer relations. Expert in leveraging customer insights for strategic development and retention.
Overview
3
3
years of professional experience
Work History
Macquarie International Enquiry Representative
Macquarie University
04.2022 - Current
- Provided comprehensive information on all courses, entry requirements, and application procedures.
- Managed over 11000 emails and handled over 6000 calls, utilising Salesforce for call screening and direction.
- Collected, arranged, and input information into database system.
Sales Team Member
David Jones
09.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to develop innovative sales strategies and marketing materials..
- Processed product returns and assisted customers with other selections.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Master of Business Analytics - Information Technology
Macquarie University
Sydney, NSW12-2023
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Business growth and retention
Timeline
Sales Team Member
David Jones
09.2022 - 02.2023
Macquarie International Enquiry Representative
Macquarie University
04.2022 - Current
Master of Business Analytics - Information Technology
Macquarie University
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