Hi, I’m
Sabin Bhusal
Canterbury,NSW
Summary
A dynamic, resilient, educated and high performing IT Support Engineer with excellent hands-on technical skills and ability to provide safe and secure working environment and positive business solutions. A highly motivated, hardworking, focused and result oriented IT professional with the ability to seamlessly implement quality mechanisms to deliver desired output. Commands expertise and keen interest in IT Tech Support, Server Management and System Administration with the strong ability to effectively provide high-quality support. Equipped with excellent communication capabilities and exceptional management, analytical, interpersonal and problem-solving skills. Demonstrates natural ability to thrive in fast-paced and fast-changing environments and handle complex and multiple requests simultaneously and efficiently. Looking for a position that will create opportunities to apply knowledge and transferrable skills in this growing industry.
Overview
3
years of professional experience
Work History
Montefiore
IT Support Engineer
02.2022 - Current
Job overview
- Providing Level 1-2 Desktop and Network Support for employees and clients.
- Managing ticket issues and resolved issues in a timely and cost efficient manner, complete all required documentations, and properly closed the ticket.
- Configured SSO integrations using Azure Active Directory.
- Worked as (M365 admin) and responsible for onboarding staff by assigning them licenses, managing their devices, and providing access to required fields.
- Responsible for off-boarding staff by resetting their passwords, providing delegation to senior staff in charge, and removing their access.
- Aided users with Office 365 tasks like giving licenses, delegating mailboxes, resolving access problems, email issues, converting mailbox into shared mailbox.
- Managed user permissions for sharing and access to files on the file server.
- Troubleshooting and resolving SharePoint-related issues, including site permissions, workflows, document libraries, and web parts.
- Using endpoint manager/intune enrolled all the Android, iOS, and Windows devices.
- Pushed the necessary Enterprise Application on registered devices in accordance with the directions from HR.
- Troubleshooting issues related to Microsoft 365 Applications like outlook, one drive and Exchange online.
- Monitored backup alerts and maintain daily backups using cloudally backup tools.
- Create users and extensions and manage ring groups using 3CX VoIP System.
- Providing VPN support and site to site VPN to clients working offsite.
- Troubleshooting printers, network issues and computer issues.
Education
Victorian Institute of Technology Pty LtdThe Rocks, NSW
Bachelor of Information Technology from Computer Networking
11-2024
Skyline International CollegeBurwood, NSW
Advanced Diploma of Network Security from IT Network Security
07-2020
Skyline International CollegeBurwood, NSW
Diploma of Infomration Technology from IT
06-2019
Skills
- Microsoft 365: Exchange, Entra, Intune, SharePoint, Endpoint, Microsoft Azure
- Ticketing System: Fresh Service, Jira
- Server Management: Azure Active Directory, Microsoft Active Directory, DHCP Server, File and Print Server, DNS server
- Virtualization: VMware workstations, Hyper V
- Cloud Solutions: Microsoft Azure
- Backup Software: Cloudally, Veeam
- Telephone and Communication: 3CX
- Mobile Device Management: Microsoft Intune/Endpoint Manager
- Operating System: Windows, Android, IOS, Mac OS
- Security: Microsoft Defender
- Networking: LAN, WANs, TCP, IP, DNS, Wireless/VPN, VoIP
- Programming Language: PowerShell Scripting
- Hardware: Routers, Switch, Server
- RMM Tools: TeamViewer
Professional Skills
• Organizational & Networking Skills
• Problem Solving and Decision-Making Skills
• Strategic Planning and Execution
• Excellent Communication Skills
• High Attention to Details
• Works Well under pressure
• Resource Management
• Compliance to Standards/Legislation
• Great Team Player
• Team Leadership
• Change Management
• Flexible and Adaptable
Personal Attributes
• Leadership qualities with strong sense of initiative, flexibility and accountability
• Exemplary work ethic; high degree of professionalism.
• Excellent organizational, planning, presentational and time management skills.
• Customer-focused with very good problem-solving and decision-making abilities.
• Totally committed to the success of the organization.
REFERENCES
More information about references available on request.
Timeline
IT Support Engineer
Montefiore
02.2022 - Current
Victorian Institute of Technology Pty Ltd
Bachelor of Information Technology from Computer Networking
Skyline International College
Advanced Diploma of Network Security from IT Network Security
Skyline International College
Diploma of Infomration Technology from IT
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