Sabin Bidari
Adelaide,Australia
Summary
Friendly Help Desk Technician with quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Gaming Manager
The Maid Hotel
5069, SA
02.2024 - Current
- Handled customer queries and complaints with professionalism and care.
- Resolved minor issues with gaming machines promptly and effectively.
- Maintained clear communication with customers to ensure satisfaction.
- Provided exceptional customer service with 7 years of experience, fostering positive experiences.
- Managed cash handling accurately and efficiently.
Service Delivery Officer (Internship)
OCPSE
Adelaide, 5000, SA
08.2024 - 10.2024
- First point of contact for customer inquiries and issues via email, Teams chat, and phone calls.
- Created and managed Jira tickets to organize and prioritize tasks effectively.
- Resolved issues based on priority to ensure timely support.
- Experienced with platforms including IWORKFORSA, SIMs, GovSAfety, and MyCareer.
- Demonstrated prompt action on issues, with strong attention to detail.
- Communicated effectively with clients and staff, simplifying technical concepts for non-technical customers.
Education
Professional Year - Workplace Skills and Professional Business Communication
Performance Education
Adelaide10.2024
Bachelor of Information Technology -
Federation University
NSW, Australia03.2021
Advanced Diploma In Information Technology - Basic understanding of IT
Acedamic Australasia
NSW, Australia04.2019
Skills
- Support Ticket System Management
- Network Infrastructure Monitoring
- Technical Documentation
- Problem Solving ability
- PC Hardware Setup & Configuration
- Desktop support
- Microsoft Office 365 & SCCM
- Customer Satisfaction
- Time management abilities
- Excellent Communication
- Task Prioritization
Projects
Did project at federation university with a team of 5 being a project manager. Build a website for client where the client wants to post the upcoming events and other user will be able to see the event details and goggle map was integrated by which they can see and navigate to the actual location within the app. Client was satisfied with the web app. We got A+ on that project, being a project manager time management, problem solving and communicating with client in timely manner was very crucial and I believe I did justice to the role that I have choose.
Certification
- Advanced Diploma in IT- Acedamics Australasia, Sydney, NSW
- Bachelor's Degree in IT- Federation University, Sydney NSW
- Linkedin Learning- IT Service Desk Career and Certification, in progress
- Soft skills certification and badge from ACS.
- Responsible Person Badge
References
References available upon request.
Timeline
Service Delivery Officer (Internship)
OCPSE
08.2024 - 10.2024
Gaming Manager
The Maid Hotel
02.2024 - Current
- Advanced Diploma in IT- Acedamics Australasia, Sydney, NSW
- Bachelor's Degree in IT- Federation University, Sydney NSW
- Linkedin Learning- IT Service Desk Career and Certification, in progress
- Soft skills certification and badge from ACS.
- Responsible Person Badge
Professional Year - Workplace Skills and Professional Business Communication
Performance Education
Bachelor of Information Technology -
Federation University
Advanced Diploma In Information Technology - Basic understanding of IT
Acedamic Australasia
Similar Profiles
Konrad KieruzalKonrad Kieruzal
Business Owner at Bonnies Cleaning Maid, IncBusiness Owner at Bonnies Cleaning Maid, Inc
Allyric WilliamsAllyric Williams
Route Manager at Molly MaidRoute Manager at Molly Maid
Shandi CassonShandi Casson
Route Manager at Molly MaidRoute Manager at Molly Maid