Sabin Kandel
Granville,Australia
Summary
Goal-oriented IT professional with a collaborative mindset and a strong focus on customer service. Proven success in troubleshooting and optimizing system performance, consistently meeting tight deadlines. Highly skilled in network management and dedicated to contributing to company success. Seeking a challenging IT Support role to align my skills with organizational goals and drive customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Officer
Goldenshine Facility Services Pty Ptd
Mascot, NSW
03.2023 - 08.2024
- Provide technical support for POS systems, payment terminals, and customer management software.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Maintain and upgrade computer systems, servers, and network infrastructure.
- Monitor system performance and implement improvements as needed.
- Ensure all IT systems are up-to-date with the latest security patches and software updates.
- Assist with the installation of new software and hardware.
- Manage user accounts and access levels for employees.
- Provide training to staff on the use of IT systems and software.
- Coordinate with external vendors for advanced troubleshooting or system upgrades.
- Document IT procedures and maintain an inventory of hardware and software assets.
Office Intern / IT Support
IT Netfix Australia
Sydney, Australia
02.2023 - 06.2023
- Motivated team to improve ticket resolution time by 25% through the efficient implementation and customization of a ServiceNow ticketing system
- Demonstrated efficient troubleshooting of hardware and software issues, achieving a 95% end-user satisfaction rate
- Led collaborative efforts with senior IT professionals for system upgrades, enhancing network efficiency by 30%.
Education
Industry Specific Training, Workplace Communication, Professional Development Workshops, Industry Insights and Networking, Internship Placement -
ECA Professional Year
Parramatta, Australia06.2023
Bachelors - Information Technology
Australian Institute of Higher Education
Sydney, Australia06.2021
Skills
- Front End Development: HTML, CSS, JavaScript, React, Angular
- IT Administration: Active Directory, Group Policy Management, Exchange Server
- IT Support: Ticketing Systems (ServiceNow, Zendesk), Troubleshooting (hardware, software, network), Installation and Configuration
- Operating Systems: Windows (all versions), macOS, Linux (Ubuntu, CentOS)
- Software Applications: Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Creative Cloud (Photoshop, Illustrator)
- Networking Concepts: TCP/IP, DNS, DHCP, VPN, VLAN
- Help Desk Software: ServiceNow, Zendesk, JIRA
- Remote Access Tools: TeamViewer, Remote Desktop, AnyDesk
Certification
- Troubleshooting Common PC Issues for users
- Cybersecurity foundations
- IT help desk for beginners
- Windows 10 for IT support: Troubleshooting Basics
References
- Shyaron Nagarkoti, 0461454702, Executive Manager, Goldenshine Facility Services Pty Ltd
- Zahidul Karim, 0406825808, IT Supervisor, IT Netfix Australia
Timeline
IT Support Officer
Goldenshine Facility Services Pty Ptd
03.2023 - 08.2024
Office Intern / IT Support
IT Netfix Australia
02.2023 - 06.2023
Industry Specific Training, Workplace Communication, Professional Development Workshops, Industry Insights and Networking, Internship Placement -
ECA Professional Year
Bachelors - Information Technology
Australian Institute of Higher Education