Sabin KC
Queanbeyan,Australia
Summary
Enthusiastic and hardworking graduated accounting student with organisational and communication skills, who can take on any required task and adapt to changing conditions with a resourceful and hard-working mindset. Innovative and results-driven customer service professional with a proven track record of exceeding customer expectations. Skilled in building strong relationships and providing exceptional support to ensure customer satisfaction. Excellent communication and problem-solving abilities, combined with a strong attention to detail. Committed to delivering outstanding service and contributing to the success of the organisation.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
4WD Supacentre
Mitchell, Australia
04.2024 - Current
- Communicate with customers to resolve issues, provide product information, and ensure a positive customer experience
- Manage a high volume of inquiries, maintaining professionalism and customer satisfaction
- Collaborate with internal teams to address complex issues, applying problem-solving and critical thinking skills.
- Gained a deep understanding of the company's products, policies, and procedures, allowing for more efficient customer support and internal collaboration.
Online Service Team Member/ Supervisor
Woolworths
Calwell, Australia
03.2022 - Current
- Provided great customer experiences by working with enthusiasm, energy, and pace
- Accurately handling customer orders and making decisions
- Answering multi-line phone system to respond to customers inquiries
- Maintained safe, neat and clean working environment and closely monitored for any hazards
- Supervising and mentoring the team members
Assistant Bookkeeper
e-Expert Advisory
Mascot, Australia
01.2024 - 04.2024
- Assistance with the preparation of financial reports.
- Bank and credit card reconciliation, maintain accuracy, and identify discrepancies.
- Accounts Payable, Accounts Receivable for clients.
- Assist with budgeting, financial planning, compliance, and other accounting tasks as needed.
- Processing of fortnightly payroll, including administration of superannuation and payroll tax.
Education
Bachelor of Accounting -
Australian Institute of Higher Education
03.2022
Advance diploma of Accounting -
IIBIT
01.2020
Skills
- Verbal communication
- Written communication
- Conflict resolution
- Active listening
- Organizational skills
- Data management
- Multitasking
- Attention to detail
- Problem-solving
- Critical thinking
- Emotional intelligence
- Empathy
- Customer service
- Issue resolution
- Customer satisfaction
Timeline
Customer Service Specialist
4WD Supacentre
04.2024 - Current
Assistant Bookkeeper
e-Expert Advisory
01.2024 - 04.2024
Online Service Team Member/ Supervisor
Woolworths
03.2022 - Current
Bachelor of Accounting -
Australian Institute of Higher Education
Advance diploma of Accounting -
IIBIT
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