SABIN SHRESTHA
Belconnen,Australia
Summary
Motivated IT professional with a Bachelor's degree in IT networking and experience in hardware support and software installation. Expertise in computer systems, networking, and troubleshooting, with proficiency in both Windows and MacOS environments. Knowledgeable in scripting, cloud platforms, and ticketing systems. Aiming to utilize strong problem-solving abilities and a commitment to learning in a dynamic team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Travelex
09.2022 - Current
- Delivering excellence in Customer Service and achieve the KPIs/ targets
- Maximize sales and promote to customer about the Products and promotions
- Monitoring stock levels for the trading and investigate over the shots and overs (discrepancies)
- Complying with the company policies and procedures
- Retail cash handling and banking
- Handling the complaints with eager to improve and uplifting Google reviews.
Internship
Tech Xpertz
10.2022 - 01.2023
- Providing basic technical support to employees or customers.
- Setting up computers, networks and other IT equipment.
- Assisting in diagnosing and resolving hardware/software issues.
- Assisting in system updates and implementing basic security measures (e.g., Updating firewalls, monitoring logs).
- Documenting IT processes, troubleshooting steps, and user guides.
- Logging and tracking technical issues in IT support systems.
Assistant Manager
Manoosh Pizzeria Waterloo
07.2019 - 11.2021
- Assisting the Store Manager for the smooth day to day operation
- Assisting in roster management and Stock control.
- Targeting the revenue and customer satisfaction.
Education
Bachelor Of Networking - undefined
Melbourne Institute of Technology
Sydney03.2021
Skills
- Microsoft Office Suite
- Technical support
- Customer-focused service
- Interpersonal communication
- Time management
- Attention to detail
Certification
- Cisco Certified Support Technician (CCST) Networking Foundation Dec 2023– Jan 2024 Cisco/ LinkedIn
- Azure Data Factory Jan 2024- Feb 2024 Microsoft/LinkedIn
- Microsoft Azure: Identity and Access Management
- Advanced Troubleshooting IT Remote Administration
- Information Technology Infrastructure Library (ITIL) July 2024-July 2024 ` EDUCBA/ Coursera
- Introduction To ITIL V4 Service Management Concept
- Brief Overview of ITIL Management and Practices
- Details of ITIL V4 Four Dimensions of Service Management
- Explanation of ITIL Service Value System and its Components
- Networking Basics June 2024- Jan 2025 Cisco Networking
- Ipv4, Ipv6, Cisco Networking Devices, Wireless Networking, Integrated wireless router, Network communication
- Network Support and Security
- Documentation, Endpoint Devices, Help Desk, User Support, Network Troubleshooting
- Certified in Cybersecurity (CC) Feb 2025- March 2025 ISC2
- Access Control, Business Continuity, Disaster Recovery, Incident Response, Network Security, Security Operations, Security Principles
Timeline
Internship
Tech Xpertz
10.2022 - 01.2023
Store Manager
Travelex
09.2022 - Current
Assistant Manager
Manoosh Pizzeria Waterloo
07.2019 - 11.2021
Bachelor Of Networking - undefined
Melbourne Institute of Technology
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