Sabin Subedi
SOUTH WENTWORTHVILLE,New South Wales
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Concierge
Transport For NSW
12.2022 - Current
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Recorded incident reports with detailed accounts of occurrences.
- Managed +150 meeting rooms on 8 floors of the corporate office with a daily flow of +500 different staff and visitors.
- Coordinated monthly and annual events and meetings and managed their schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers, and contractors to repair and fix general office issues.
- Monitored parking and managed the parking app to direct staff toward their parking spot.
- Managed company pool vehicle booking and maintenance and monitored its condition for staff's daily use.
Executive Concierge
Equiem Services Pty Ltd
01.2022 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Explained security policies and procedures to tenants and building staff to promote visitor confidence and safety.
Customer Assistant
Endeavour Group
11.2021 - 01.2022
- Researched and resolved account and service problems with friendly, knowledgeable support
- Documented customer concerns and inquiry resolutions in internal computer system
- Address, welcome and manage large volume of guests
- Inventory management
- Constantly communicating and collaborating with other team members
Guest Service Agent
Amora Hotel Jamison Sydney
03.2019 - 10.2021
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Assisted guests with check-ins, account inquiries and any additional
Graphic Designer
Media Arch Inc
08.2017 - 04.2018
- Answered guest inquiries and provided information regarding hotel services and amenities
- Provided guest assistance and recommendations for tourist attractions
- Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base
- Submitted design ideas to plan projects with customers and managers
- Met with customers to present mockups and collect information for adjustments
- Learnt about marketing and advertising through digital platforms.
Aircraft Maintenance Intern
Nepal Airlines Corporation
02.2017 - 05.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- I was provided opportunity to work on A&B Check, Lubrication /
- Servicing, Operational / Visual Check, Functional Check / Inspection
- Restoration
- Checked aircraft safety and compliance with flight regulations and company requirements
- Kept company aircraft and support equipment working safely and according to performance requirements
- Worked on varieties of aircraft like “Boeing 757”,” Airbus a320”,”
- Modern Ark 60 (MA60)” and “Twin Otter DHC-6”.
Education
Master of Engineering - Manufacturing Engineering and Management
University of Technology
Sydney, NSW03.2021
Bachelor of Technology - Aerospace Engineering
Alliance University
06.2017
Skills
- Organizational Skill
- Project Management
- Documentation Skills
- Reception and Operator
- Problem Resolution
- Emotional Intelligence
- Ability to read Customers
- Decision-Making
- Adaptability
- Clear Communication Skills
- Self-Control
- Taking Responsibility
Timeline
Concierge
Transport For NSW
12.2022 - Current
Executive Concierge
Equiem Services Pty Ltd
01.2022 - Current
Customer Assistant
Endeavour Group
11.2021 - 01.2022
Guest Service Agent
Amora Hotel Jamison Sydney
03.2019 - 10.2021
Graphic Designer
Media Arch Inc
08.2017 - 04.2018
Aircraft Maintenance Intern
Nepal Airlines Corporation
02.2017 - 05.2017
Master of Engineering - Manufacturing Engineering and Management
University of Technology
Bachelor of Technology - Aerospace Engineering
Alliance University