Sabin Subedi

• Manage and facilitate secure access to all Transport for NSW (TfNSW), Sydney Metro, Sydney Trains, and NSW Trains network assets, including highly restricted areas.
• Oversee the accuracy and compliance of access request processing by conducting audits of concierge activities and ensuring adherence to relevant policies and procedures.
• Streamline access administration by efficiently sorting and forwarding incoming requests to designated offices across the TfNSW network.
• Generate comprehensive reports detailing completed access-related tasks and outcomes weekly, fortnightly and monthly.
• Act as the primary point of contact for internal staff, providing prompt and professional support regarding access inquiries and card-related issues.

• Assist the Workplace Services team at Transport for NSW by managing, coordinating, and ensuring the quality preparation of project communications, aimed at engaging stakeholders and achieving project objectives.
• Ensure the continuous updating, organization of data and records concerning Transport for NSW projects, facilitating the creation of daily and weekly reports for the TFNSW Senior Facility Manager.
• Support the Workplace Services Team at Transport for NSW by conducting research and analysis within designated project areas, contributing to informed decision-making and planning processes for projects.
• Organize and oversee the workflow of activities while offering administrative support to Transport for NSW Workplace Services. This includes tasks such as crafting different presentations, briefing papers, reports submission, and addressing information requests.
• Interact with stakeholders to relay information about infrastructure projects, maintenance issues, and work orders.
• Submit maintenance work orders via the CMMS (Cushman & Wakefield) platform and provide support in overseeing contractors on-site to ensure compliance with TFNSW's workplace health and safety (WHS) standards and guidelines.
• Deliver various secretarial and administrative services to TFNSW branches and business units, such as managing visitors, coordinating committee meetings and events, to facilitate effective project management delivery.

• Offered friendly and efficient service to customers, and handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Recorded incident reports with detailed accounts of occurrences.
• Coordinated monthly and annual events and managed their schedules.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and maintained successful relationships with vendors, suppliers, and contractors to repair and fix general office issues

Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Provided guest assistance and recommendations for tourist attractions.

• Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
• Submitted design ideas to plan projects with customers and managers
• Met with customers to present mockups and collect information for adjustments.
• Learnt about marketing and advertising through digital platforms.