Sabina Acharya

Provided a planned, proactive and goal oriented individual service to job seekers from assessment to employment, delivering support services and mentoring as required.
* Conducted detailed assessment of job seeker’s capabilities against potential employment opportunities available within the local labour market, preparing and reviewing Vocational Profiles (if required).
* Monitored clients’ progress; referring them to vocational training and other training programs or services to meet individual needs addressing skills gaps and/or barriers, and lodging participation evidence to monitor engagement if required.
* Supported job seekers into employment by identifying and referring to employment and work experience opportunities and other complementary programs.
* Identified and implemented strategies to achieve sustainable employment outcomes for different groups of eligible job seekers.
* Organised job seeker support through the Employment Fund (EF) within financial delegation.
* Monitored part-time employment and education placements, maximising opportunities for conversion to a fulltime outcome.
* Provided Post Placement mentoring to both job seekers and employers to enable a placement to track to a sustainable outcome.

• Provide administrative support as required to employees within the site in the delivery of services across the range of programs including (but not limited to) filing, preparation of materials, meeting notes, scheduling jobseeker appointments and Funding Agreements.
  - Process purchase orders, delivery and payment of goods and services according to AMES Australia’s procedures.
  - Assist with receiving and handling complaints and/or feedback and escalate to appropriate employees as required.
  - Manage payments, corporate credit card(s) and petty cash ensuring a ready cash supply is available and accurate reconciliation is completed according to Quality Procedures.
  - Receiving the phone calls and help solving the client's queries.
  - Welcoming and assisting the clients who come to the office seeking for assistance with finding employment and for the appointment with their case manager.
  - Providing guidance and support to clients in their job search efforts which include helping them create resumes and cover letters.
  - Undertake basic reception duties as required.

Provide accurate and timely advice to prospective students and support college initiative that enhance the future student experience,
- Working with general and specialist electronic systems, programs and platforms, (records management, Vettrak, Prisms, Moodle, etc),
- Fields enquires (in person, by phone, email, etc.), sources information, follow up and provides responses in timely manner,
- Filing, archiving and information retrieval,
- Assisting with providing administrational support as required,
- Managing client phone-based inquiries via triage of service support when required,
- Driving client retention by having effective customer relationships- having conversations with staff to create more efficient roster and match appropriately skilled workers to provide services,
- Assisting on fortnight rostering - Planning, forecasting and managing workforce requirements, including roster changes, leave and absence planning, new employee on boarding to ensure effective coverage of all campus staffs to student needs and service delivery targets,
- Participate in team meetings and team development activities,
- Assist the campus manager by coordinating activities associated with the campus and ensure lectures have access to necessary training resources and materials,
- Provision of information to technical support staff to support their activities,
- Making offer letter for student and enrolling them in vettrak and Moodle,