Summary
Overview
Work History
Education
Skills
Certification
References
Attributes
Timeline
Generic

Sabina Bhattachan

Sydney,Australia

Summary

IT Technician with hands-on experience in hardware deployment, system upgrades, and technical support across Windows environments. Proficient in Active Directory, Microsoft 365, Azure AD, and remote support tools, with foundational knowledge of networking, backup systems, and documentation. Recognized for a strong service mindset, effective communication, and a proactive approach to problem-solving. Open to new opportunities in IT support where technical skills and a commitment to continuous learning can contribute to team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Technician

IMI SOLUTIONS
Sydney
05.2025 - Current
  • Provide comprehensive IT support to end users, including troubleshooting hardware and software issues, upgrading systems, and ensuring minimal disruptions to operations.
  • Reimage and deploy up to 80 laptops daily as part of large-scale hardware refresh initiatives, including system upgrades from Windows 10 to Windows 11.
  • Set up and maintain staging areas for switches, cables, and devices, ensuring organized workflows for deployments and minimizing downtime.
  • Collaborate with IT teams and stakeholders at various school and office locations, providing responsive technical support, and meeting site-specific requirements.
  • Accurately track deployment status, serial numbers, and user information in Excel spreadsheets, and generate daily reports for management.
  • Troubleshoot and resolve issues during deployments and general IT support tasks, adapting to different environments weekly and ensuring efficient rollouts of equipment.
  • Assist with inventory management and asset tracking to support the overall IT infrastructure and maintain smooth operations.

Customer SERVICE REPRESENTATIVE

Specsavers
Sydney
04.2022 - 05.2025
  • Deliver exceptional, customer-centric service in a high-paced retail environment, ensuring customer satisfaction, and loyalty through personalized assistance.
  • Manage appointment scheduling with attention to detail, providing customers with timely, efficient service, while assisting with pre-screening procedures.
  • Proactively address customer inquiries and resolve complaints with empathy, clear communication, and a solutions-oriented approach, while promoting current offers to enhance the customer experience.
  • Foster strong relationships with customers by providing expert advice on optical products, helping them make informed decisions based on individual needs.
  • Collaborate with the optical team to ensure seamless product delivery, accurate order fulfillment, and an organized store environment, enhancing overall customer satisfaction.
  • Consistently engage in training to improve product knowledge and customer service skills, staying up-to-date on best practices to meet customer expectations.

IT Help Desk Support Intern

REENNIKS GROUP
Sydney
02.2025 - 05.2025
  • Provide technical support for Microsoft Windows Desktop, Server, and Office applications, ensuring smooth operations and timely issue resolution (e.g., slow PCs, BSOD, printer errors).
  • Assist with Azure Active Directory user account management (create, disable, reset passwords) and help manage devices through Intune.
  • Offer basic support for Microsoft 365 apps (Teams, Outlook, SharePoint, OneDrive), assisting users with MFA setup and password resets.
  • Contribute to Active Directory tasks, including group management and permissions for enhanced user access control.
  • Manage and update website content on WordPress, including product images, plugin management, and stock feeds, ensuring optimal functionality.
  • Assist in monitoring DNS, DHCP, and resolving basic networking issues (TCP/IP, VPN).
  • Provide remote support using RDP, TeamViewer, and Zoom, ensuring effective troubleshooting and issue resolution.
  • Utilize Freshdesk ticketing system to log, track, and follow up on support requests, ensuring efficient service delivery.
  • Gain hands-on experience with system backup procedures using Veeam to ensure data integrity and security.
  • Assist in creating and maintaining detailed documentation using Tango for troubleshooting processes and website procedures to improve team workflows and knowledge sharing.

Education

Master's - Information Systems

Holmes Institute
Sydney
11.2023

Skills

Operating systems: Windows 10/11, Windows Server basics

Microsoft 365: Outlook, Teams, SharePoint, OneDrive, Mail trace, MFA setup

Azure AD and Intune: User account management, password resets, device management

Active Directory: User/group management, password resets, account control

Networking: TCP/IP, VPN fundamentals, routing basics

Virtualization: VMware Workstation, Hyper-V

Remote support tools: RDP, TeamViewer, MS Teams, Zoom

Ticketing system: Freshdesk

Backup tools: Veeam basics and server backup

Documentation tools: Tango for technical documentation

Certification

  • AZ-900 (Microsoft Azure Fundamentals), 996101268
  • ITIL V4 Foundation, LinkedIn

References

Available upon request

Attributes

  • Strong attention to detail and service focus
  • Proactive problem solver with a growth mindset
  • Calm under pressure and adaptable in dynamic environments
  • Excellent interpersonal and communication skills
  • Team player with a passion for learning new technologies

Timeline

IT Support Technician

IMI SOLUTIONS
05.2025 - Current

IT Help Desk Support Intern

REENNIKS GROUP
02.2025 - 05.2025

Customer SERVICE REPRESENTATIVE

Specsavers
04.2022 - 05.2025

Master's - Information Systems

Holmes Institute

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Sabina Bhattachan