Sabina Chhetri Adhikari

Key Responsibilities & Experience

• Assisted clients and residents with activities of daily living, including bathing, dressing, grooming, oral hygiene, and toileting
• Supported residents with mobility needs, including safe transfers (e.g., bed to chair) and use of walking aids or wheelchairs
• Responded promptly to emergency and routine calls, assessing needs and delivering appropriate care
• Built strong rapport with patients and their families, offering emotional support during challenging times
• Observed and reported on wounds, behavioural changes, and other medically relevant symptoms to ensure timely intervention
• Delivered care across the lifespan, with sensitivity to aging processes, human development stages, and cultural considerations
• Employed play-based strategies to encourage learning, development, and emotional well-being (especially relevant in disability or pediatric care)

Leadership & Customer Service Responsibilities

• Provided leadership as a customer service champion during assigned shifts, promoting a culture of excellence
• Ensured all crew members demonstrated effective selling skills aligned with company guidelines and incentive programs
• Handled and resolved customer complaints efficiently to achieve 100% customer satisfaction
• Executed marketing initiatives and promotions in line with national and brand-specific guidelines
• Ensured 100% product availability by accurately managing stock orders, maintaining ingredient supply with minimal waste
• Maintained restaurant cleanliness and presentation standards in accordance with company policies and procedures
• Identified and addressed service areas not meeting company standards, implementing corrective actions promptly
• Ensured compliance with national POS layouts and merchandising standards for all visual displays and product presentations
• Coached and supervised team members, delegated tasks, and prioritised workflow to maximise shift performance
• Escalated employee performance issues or policy breaches to the Business Development Manager (BDM) as required
• Performed daily opening and closing routines, stock checks, and adhered to all operational policies and trading procedures
• Delivered professional and thorough shift handovers, ensuring all responsibilities were completed and communicated clearly

Customer Service & All-Rounder Responsibilities

• Handled customer orders efficiently and accurately using the cash register and POS system
• Delivered high standards of customer service to ensure satisfaction and repeat business
• Maintained a clean and tidy counter area at all times to uphold hygiene and presentation standards
• Promoted products through effective upselling techniques to maximize sales
• Worked as an all-rounder, including preparing food, cooking on the grill, and supporting kitchen operations
• Delivered food promptly and professionally to customers, ensuring accuracy and a positive dining experience
• Assisted with stock ordering and inventory management to ensure consistent product availability