Sabina Khatiwada
Broadmeadows,VIC
Summary
Skilled front of house staff offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds close relationship and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
1
1
year of professional experience
Work History
Front of House Waitress
Gurkhas Nepalese Restaurant
07.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Provided excellent customer service by attending to customer needs in a timely manner.
Front of House Wait Staff Member
Roxy Kitchen And Bar
09.2022 - 12.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Made various cocktails and mocktails for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Informed customers of daily specials and signature menu items.
PCA Volunteer ( Placement )
Doutta Galla Aged Care Queens Park
04.2023 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Waitress
Glenroy RSL
01.2023 - 04.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Certificate III - Individual Support
Melbourne City College Australia
120 Spencer Street, Melbourne 05.2023
Bachelor Of Health And Community Services - Health And Community Services
Southern Cross Education Institute Higher Educatio
155-161 Boundary Road, North Melbourne Skills
- Cash Handling
- Effective Customer Upselling
- POS Operation
- Safe Food Handling
- ADL Support
- Mobility Assistance
- Feeding Assistance
Timeline
PCA Volunteer ( Placement )
Doutta Galla Aged Care Queens Park
04.2023 - 05.2023
Waitress
Glenroy RSL
01.2023 - 04.2023
Front of House Wait Staff Member
Roxy Kitchen And Bar
09.2022 - 12.2023
Front of House Waitress
Gurkhas Nepalese Restaurant
07.2022 - Current
Certificate III - Individual Support
Melbourne City College Australia
Bachelor Of Health And Community Services - Health And Community Services
Southern Cross Education Institute Higher Educatio
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