Sabina Mahato
Parramatta,NSW
Summary
"Friendly and caring professional with 1 year and 9 months of customer service experience, I am eager to transition into the aged care field. I have a proven ability to connect and build trust with people of diverse personalities and backgrounds. As an attentive professional who thrives under pressure, I excel in communication, empathy, and am dedicated to providing high-quality care. I'm excited to apply my passion for helping others and my customer service experience to support the well-being of the elderly."
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Placement
Bupa Aged Care
07.2024 - 07.2024
- Provided comprehensive daily care to residents, including feeding, changing pads, dressing, and assisting with mobility using lifters
- Responded quickly to call bells and assisted residents with activities of daily living, such as making beds, changing linens, and maintaining cleanliness
- Supported residents during mealtimes, including hand-feeding, and facilitated social engagement through various activities
- Collaborated with Assistant in Nursing (AIN) staff, learning new skills and ensuring consistent, high-quality care
- Built strong connections with residents and all the AIN, offering compassionate care and emotional support
Barista and Customer Service Assistant
Cafe Bodrum
11.2022 - 08.2024
- Prepared and served high-quality coffee and beverages, consistently meeting customers’ preferences and standards
- Built strong relationships with customers by providing friendly, personalized service and engaging in positive interactions
- Efficiently handled cash transactions and operated the register, ensuring accuracy and speed during busy periods
- Assisted in preparing and assembling sandwiches, toasts, and breakfast items, working closely with coworkers to manage multiple tasks simultaneously
- Maintained a welcoming atmosphere by smiling and conversing with customers, contributing to a positive dining experience that encouraged repeat business
Barista
01.2023 - Current
- Independently managed café operations, including preparing coffee, cold drinks, and handling cash transactions
- Attracted and retained customers through a welcoming presence and excellent service, despite the café not being open to the public
- Demonstrated strong multitasking by efficiently handling all roles within the café, from barista duties to customer interaction
Waitress
Iconic Cafe
12.2022 - 02.2024
- Worked effectively with a large team, handling food service tasks and managing customer orders
- Maintained cleanliness by collecting dishes, cleaning, and ensuring hygiene standards
- Provided friendly customer service, contributing to a positive experience and satisfaction
Education
Bachelor of Information Technology -
Gateway Business College-Sydney, Australia
01.2024
No Degree - Aged Care
Bupa Aged Care
4 The Cottell Way, Baulkham Hills2024
Higher Education Examination(HEE) -
Gurukul College-Bharatpur,Nepal
01.2021
Secondary Education Examination(SEE) -
Kalika Secondary English Boarding School
01.2019
Skills
- Empathy and Patience
- Willingness to learn
- Hardworking
- Enthusiastic
- Multitasker
- Customer Service
- Deep Knowledge & Understanding of food Safety and Regulations
- First Aid
- Personal Care
- Hygienic
- Mobility Assistance
- Time-Management
Additional Information
Name: Arika Khadka (RN)
Phone no.:0424502100
E-mail: Arika.khadka@bupa.com.au
Certification
- Basics of Infection Prevention and Control in aged care
- Clinical Healthcare Workers
- Nationally Coordinated Criminal History Check Certificate
- Hand Hygiene for Clinical Healthcare Workers
- ‘Quality, Safety and You’-NDIS Worker Orientation Module
- Responsible Service of Alcohol(RSA)
Timeline
Student Placement
Bupa Aged Care
07.2024 - 07.2024
Barista
01.2023 - Current
Waitress
Iconic Cafe
12.2022 - 02.2024
Barista and Customer Service Assistant
Cafe Bodrum
11.2022 - 08.2024
Bachelor of Information Technology -
Gateway Business College-Sydney, Australia
No Degree - Aged Care
Bupa Aged Care
Higher Education Examination(HEE) -
Gurukul College-Bharatpur,Nepal
Secondary Education Examination(SEE) -
Kalika Secondary English Boarding School
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