Sabina Pokharel

-Assist clients with IT support by phone, email, in-person visits, and the Zendesk Ticketing system to fix technical problems.
-Install software and update drivers to ensure that computers, phones, printers, and other devices are set up and operating smoothly.
-Diagnose and resolve network and system issues, as well as manage updates and upgrades for the operating system.
-Carry out routine operations such as setting up user accounts, changing passwords, activating and deactivating accounts, and recovering deleted email-linked accounts.
-Before escalating problems, properly troubleshoot them and gather all relevant information.
-Assistance with the Windows 10 rollout, including system monitoring and post-installation troubleshooting.

-Ensure clients are satisfied by providing efficient and clear communication.

-Monitor and maintain end-user devices like PCs and docking stations to keep them running efficiently.

-Install and update antivirus software like McAfee and Trend Micro.

-Using Task Manager to monitor Windows 10 performance to make sure everything is operating as it should.

-Handle difficult customer situations and resolve conflicts calmly.
-Use point-of-sale (POS) systems, manage cash, and work well with team members.
-Help over 30 customers per shift, always providing great service.
-Consistently maintain an average customer satisfaction rating of 80%.
-Stay calm and collected when dealing with upset or frustrated customers.
-Talk with customers to understand their needs and suggest the best solutions.
-Work together with the team to ensure smooth and efficient operations.
-Quickly address customer complaints, ensuring positive results.
-Manage multiple tasks at once, ensuring accuracy in every transaction.
-Focus on customer needs and provide personalized service to ensure satisfaction.