Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sabina Rai

Glenfield,NSW

Summary

A motivated and committed individual seeking for a position where I can use my skills and background to effectively satisfy the needs of the company and provide quality customers services to the customers. I have excellent communication skills along with other interpersonal skills, and a desire to continue learning and developing and able to confidently handle the fast pace environment with effective customer service and I hope to contribute significantly to the organization through hard work, creativity, and teamwork.




Overview

9
9
years of professional experience

Work History

Coffee Shop Attendant

EzyMart
01.2024 - Current
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Efficiently set up workstations at the beginning of each shift, ensuring all necessary supplies were stocked and ready for use.
  • Supported fellow staff members in completing tasks efficiently during busy times.
  • Collaborated with team members to maintain smooth operations during peak hours.

Customer Service Representative

The Chubby Chickenz Restaurant
02.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Food Server

Qfx Cinemas
04.2018 - 12.2019
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.

Receptionist

Zenith Consultancy
03.2017 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Customer Service Representative

Siddhartha Bank
06.2015 - 12.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

MBA - Accounting

Holmes Institute
11.2025

Bachelor of Business Studies - Marketing

Nepal Commerce Campus
Kathmandu, Nepal
2021

Skills

  • Reliability and punctuality
  • Cleanliness
  • Food Safety Compliance
  • Team Player
  • Order Management
  • Product Upselling
  • Friendly and outgoing
  • Exceptional customer service
  • Active listener
  • Cash Handling
  • Order Taking
  • Adaptive and creative

Languages

English
Professional Working
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Korean
Limited Working

Timeline

Coffee Shop Attendant

EzyMart
01.2024 - Current

Customer Service Representative

The Chubby Chickenz Restaurant
02.2022 - 09.2023

Food Server

Qfx Cinemas
04.2018 - 12.2019

Receptionist

Zenith Consultancy
03.2017 - 01.2018

Customer Service Representative

Siddhartha Bank
06.2015 - 12.2015

MBA - Accounting

Holmes Institute

Bachelor of Business Studies - Marketing

Nepal Commerce Campus

Similar Profiles

CREATE PROFILE
Sabina Rai