Sabina Thapa
Auburn,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cleaning Crew Member
Vivid Cleaning And Property Services
2021.12 - Current
- Emptied trashcans and transported waste to collection areas.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Cleaning Assistant
Dimeo Cleaning Services
2021.05 - 2021.11
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
Food Processor Worker
My Muscle Chef
2020.02 - 2021.02
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Operated equipment and machinery safely to prevent accidents.
- Organized inventory systematically for easy access.
Room Attendant
Sofitel Hotel Wentworth
2019.11 - 2020.02
Customer Service Representative
Ncell Center Newroad
2018.12 - 2019.09
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales and Marketing Representative
All Nepal Excursions PVT LTD
2018.02 - 2018.11
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Built local sales and marketing plan for each targeted district within defined territory.
- Participated in skills development initiatives to promote team competence and success.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
Education
+2 - Management
National School of Computer Science
Kathmandu Nepal2017
High School
J.p High School
Kathmandu Nepal2014
Skills
- Attention to detail
- Multitasking capabilities
- Problem-solving abilities
- Customer service orientation
- Adaptable and Flexible
- Decision-Making
Certification
- Barista Training - 2018
Languages
Nepali
Native or Bilingual
English
Professional Working
Timeline
Cleaning Crew Member
Vivid Cleaning And Property Services
2021.12 - Current
Cleaning Assistant
Dimeo Cleaning Services
2021.05 - 2021.11
Food Processor Worker
My Muscle Chef
2020.02 - 2021.02
Room Attendant
Sofitel Hotel Wentworth
2019.11 - 2020.02
Customer Service Representative
Ncell Center Newroad
2018.12 - 2019.09
Sales and Marketing Representative
All Nepal Excursions PVT LTD
2018.02 - 2018.11
+2 - Management
National School of Computer Science
High School
J.p High School
- Barista Training - 2018
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