Summary
Overview
Work History
Skills
Timeline
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Sabina Tregilgas

Alderley,Australia

Summary

Customer Service Officer with experience in administrative support, onboarding processes, and retail operations. Skilled in managing end-to-end onboarding tasks, maintaining accurate records, and delivering exceptional customer experiences. Adept at multitasking in fast-paced environments, with a strong commitment to customer satisfaction. Seeking to leverage expertise to excel as an Onboarding Officer, ensuring seamless transitions and fostering positive relationships.

Overview

24
24
years of professional experience

Work History

Customer Service Officer

Help Enterprises
04.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Administration Officer - Onboarding

MSN Enterprise Group Pty Ltd
08.2022 - 03.2024
  • Send onboarding emails to new employees
  • Organise and book required inductions
  • Responsible for ordering and dispatch of uniforms
  • Responding to candidate enquiries, providing information, and delivering a high level of candidate care
  • Performing general administration including high volume data entry, record keeping and filing
  • Assisting candidates with preparation of onboarding and inductions
  • Ensuring timely and accurate updating of spreadsheets related to onboarding and payroll
  • Follow up requests from payroll within strict timelines
  • Develop and maintain positive relationships with internal and external stakeholders
  • Working rights checks

Office in Charge (Office Administration Officer)

Coles
02.2001 - 08.2022
  • Storing, organising and managing files
  • Administrative support to the store
  • Ensure efficient processes are followed and align with policy and legislation
  • Maintaining sensitive data and information
  • Manage payroll, award interpretation and general cash office duties
  • Maintain store accounts and invoicing
  • Follow processes and meet audit and compliance standards
  • Ensure all management team follow processes and meet audit and compliance standards
  • On boarding of new/transferring employees
  • Conduct and prepare inductions
  • Working rights checks
  • Verify timekeeping records and consult employees about any discrepancies
  • Record payroll data in our software system and verify all amounts
  • Review SAP reporting tool
  • Planning team social events
  • Logging maintenance requests
  • Manage office email account
  • Customer service

Skills

  • Onboarding
  • Complaint handling
  • Customer support
  • Stakeholder liaison
  • Data entry and record keeping
  • Computer Skills and MS Programs
  • Work Place Health and Safety
  • Administration Duties
  • Phone Skills
  • Mail Handling
  • Team Member Training
  • Leadership Skills
  • Payroll
  • Financial procedures
  • Kronos
  • SAP
  • PageUp
  • CRM software
  • Invoicing
  • Account keeping
  • Cash handling
  • Call centre experience
  • Call documentation
  • Follow-up skills

Timeline

Customer Service Officer

Help Enterprises
04.2024 - Current

Administration Officer - Onboarding

MSN Enterprise Group Pty Ltd
08.2022 - 03.2024

Office in Charge (Office Administration Officer)

Coles
02.2001 - 08.2022

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Sabina Tregilgas