SABINA YERKINOVA
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Service Experience Manager
Ibis Sydney Barangaroo
2022.12 - 2023.06
- Worked closely with the General Manager to implement new strategies to increase overall performance of the hotel and to achieve budgeted financial goals
- Managed daily hotel operations of Front Office, Food & Beverage and Housekeeping departments
- Completed inventories and ordering to ensure hotel was well stocked in all department; Received and confirmed deliveries of supplies and services
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Completed weekly rostering and managed all payroll related matters for approximately 30 employees
- Evaluated employee performance and provided immediate feedback to improve productivity and recognize positive performance
- Developed and implemented Food & Beverage menus; Created promotions, special offerings and other opportunities to increase bar and restaurant revenue
Assistant Front Office Manager
The Star Grand Hotel & Residences
2021.12 - 2022.12
- Monitored and reviewed room and rates availability, hotel status, close-out dates and overbooking situation
- Responded to emergency situations and handled guest's questions and guest's complaints
- Directed, supervised and counselled Front Office & Concierge staff when applicable
- Conducted interviews and performance reviews
- Motivated and mentored team members to ensure the highest degree of guest satisfaction
Manager on Duty
Meriton Suites Sussex Street
2021.05 - 2021.12
- Operated during hotel quarantine
- Assisted management team to implement better procedures for quarantine operations
- Ensured health and safety procedures are followed by guests, visitors and employees
- Monitored guest comments and feedback to determine areas for improvement
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Front Office Supervisor
Pullman Sydney Airport
2019.04 - 2021.05
- Acted as an Assistant Manager and Night Manager
- Effectively trained new staff members in hotel policies, services and overall knowledge of hotel practices
- Ensured targets such as upselling and loyalty sign-ups are met
- Developed and implemented new Standard Operating Procedures (SOPs) for Front Office operations
- Built Front Desk Training Manual to streamline training process
Front Office All Rounder
Pullman Quay Grand Sydney Harbour
2018.04 - 2019.04
- Received cross-training for a Reservation Sales Agent
- Identified and explained room features to guests, supplied guests with directions and information regarding property amenities and services
- Coordinated and managed guest requests, and provided concierge assistance
- Demonstrated ability to handle inquiries relating to bookings through either email or phone
Front Office All Rounder
Pullman & Mercure King George Square
2017.04 - 2017.10
- Received cross-training for a Night Auditor
- Balanced daily credit card transactions
- Used various computer applications to launch and complete the auditing process
- Responded and took action on guest complaints and problems
Banquet Attendant
Pullman & Mercure Melbourne Albert
2016.04 - 2016.10
- Set up banquets for diverse community and fundraising events
- Promptly served all food courses and alcoholic beverages to guests
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Regularly checked on guests to ensure satisfaction with each food course and beverage
Education
Master of Business Management -
University of Western Sydney
Bachelor of International Hotel Management -
Blue Mountains Hotel Management School
Skills
- Customer Relationship Management
- Recruiting and Hiring
- Policy and Procedure Implementation
- Complex Problems Analysis
- Business Strategy Development
- Microsoft Office Suite Expertise
- Quality Assurance and Control
- Performance Monitoring and Evaluation
Additional Information
References available upon request
Timeline
Service Experience Manager
Ibis Sydney Barangaroo
2022.12 - 2023.06
Assistant Front Office Manager
The Star Grand Hotel & Residences
2021.12 - 2022.12
Manager on Duty
Meriton Suites Sussex Street
2021.05 - 2021.12
Front Office Supervisor
Pullman Sydney Airport
2019.04 - 2021.05
Front Office All Rounder
Pullman Quay Grand Sydney Harbour
2018.04 - 2019.04
Front Office All Rounder
Pullman & Mercure King George Square
2017.04 - 2017.10
Banquet Attendant
Pullman & Mercure Melbourne Albert
2016.04 - 2016.10
Master of Business Management -
University of Western Sydney
Bachelor of International Hotel Management -
Blue Mountains Hotel Management School
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