SABINA YERKINOVA
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Service Experience Manager
Ibis Sydney Barangaroo
12.2022 - 06.2023
- Worked closely with the General Manager to implement new strategies to increase overall performance of the hotel and to achieve budgeted financial goals
- Managed daily hotel operations of Front Office, Food & Beverage and Housekeeping departments
- Completed inventories and ordering to ensure hotel was well stocked in all department; Received and confirmed deliveries of supplies and services
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Completed weekly rostering and managed all payroll related matters for approximately 30 employees
- Evaluated employee performance and provided immediate feedback to improve productivity and recognize positive performance
- Developed and implemented Food & Beverage menus; Created promotions, special offerings and other opportunities to increase bar and restaurant revenue
Assistant Front Office Manager
The Star Grand Hotel & Residences
12.2021 - 12.2022
- Monitored and reviewed room and rates availability, hotel status, close-out dates and overbooking situation
- Responded to emergency situations and handled guest's questions and guest's complaints
- Directed, supervised and counselled Front Office & Concierge staff when applicable
- Conducted interviews and performance reviews
- Motivated and mentored team members to ensure the highest degree of guest satisfaction
Manager on Duty
Meriton Suites Sussex Street
05.2021 - 12.2021
- Operated during hotel quarantine
- Assisted management team to implement better procedures for quarantine operations
- Ensured health and safety procedures are followed by guests, visitors and employees
- Monitored guest comments and feedback to determine areas for improvement
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Front Office Supervisor
Pullman Sydney Airport
04.2019 - 05.2021
- Acted as an Assistant Manager and Night Manager
- Effectively trained new staff members in hotel policies, services and overall knowledge of hotel practices
- Ensured targets such as upselling and loyalty sign-ups are met
- Developed and implemented new Standard Operating Procedures (SOPs) for Front Office operations
- Built Front Desk Training Manual to streamline training process
Front Office All Rounder
Pullman Quay Grand Sydney Harbour
04.2018 - 04.2019
- Received cross-training for a Reservation Sales Agent
- Identified and explained room features to guests, supplied guests with directions and information regarding property amenities and services
- Coordinated and managed guest requests, and provided concierge assistance
- Demonstrated ability to handle inquiries relating to bookings through either email or phone
Front Office All Rounder
Pullman & Mercure King George Square
04.2017 - 10.2017
- Received cross-training for a Night Auditor
- Balanced daily credit card transactions
- Used various computer applications to launch and complete the auditing process
- Responded and took action on guest complaints and problems
Banquet Attendant
Pullman & Mercure Melbourne Albert
04.2016 - 10.2016
- Set up banquets for diverse community and fundraising events
- Promptly served all food courses and alcoholic beverages to guests
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Regularly checked on guests to ensure satisfaction with each food course and beverage
Education
Master of Business Management -
University of Western Sydney
Bachelor of International Hotel Management -
Blue Mountains Hotel Management School
Skills
- Customer Relationship Management
- Recruiting and Hiring
- Policy and Procedure Implementation
- Complex Problems Analysis
- Business Strategy Development
- Microsoft Office Suite Expertise
- Quality Assurance and Control
- Performance Monitoring and Evaluation
Additional Information
References available upon request
Timeline
Service Experience Manager
Ibis Sydney Barangaroo
12.2022 - 06.2023
Assistant Front Office Manager
The Star Grand Hotel & Residences
12.2021 - 12.2022
Manager on Duty
Meriton Suites Sussex Street
05.2021 - 12.2021
Front Office Supervisor
Pullman Sydney Airport
04.2019 - 05.2021
Front Office All Rounder
Pullman Quay Grand Sydney Harbour
04.2018 - 04.2019
Front Office All Rounder
Pullman & Mercure King George Square
04.2017 - 10.2017
Banquet Attendant
Pullman & Mercure Melbourne Albert
04.2016 - 10.2016
Master of Business Management -
University of Western Sydney
Bachelor of International Hotel Management -
Blue Mountains Hotel Management School
Similar Profiles
Maxime FourcadeMaxime Fourcade
Front Office Manager at Ibis Sydney Barangaroo (91 Rooms)Front Office Manager at Ibis Sydney Barangaroo (91 Rooms)
Sabina YerkinovaSabina Yerkinova
Service Experience Manager at Ibis Sydney BarangarooService Experience Manager at Ibis Sydney Barangaroo
Moussa ChatilaMoussa Chatila
Hotel Duty Manager at Ibis Sydney BarangarooHotel Duty Manager at Ibis Sydney Barangaroo