Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SABINATH SANDARASEKARAM

Thomastown,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure, and adapting to new situations and challenges with ease.

Overview

4
4
years of professional experience

Work History

Digital Frauds Assistant

Commonwealth Bank
Melbourne, Victoria
06.2022 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Customer Service Specialist

Commonwealth Bank
Melbourne, VIC
06.2021 - 06.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Experiences with communicating with customers through emails, inbound, and outbound calls.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Resolved over 70 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.

Customer Service Assistant/Warehouse Specialist

Target
South Morang, VIC
05.2018 - 06.2021
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Handled over 25 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.

Education

Certificate IV - Business

RMIT University
Melbourne, VIC
06.2020

No Degree - Electrician Apprenticeship

Melbourne Polytechnic
Epping, VIC
05.2019

High School Diploma -

Lalor Secondary College
Melbourne, VIC
11.2018

Skills

  • Client Relationships
  • Team Leadership & Development
  • Analytical skills
  • Technical skills
  • Flexible & Adaptable
  • Communication abilities
  • Customer Service
  • Multitasking and Prioritization
  • Cultural Awareness

References

Laz Zaekis
Student Wellbeing Leader
Lalor Secondary College
(03) 9436 7300

Bianca Kazanovska

HR Manager

Target

0448 509 565

Timeline

Digital Frauds Assistant

Commonwealth Bank
06.2022 - Current

Customer Service Specialist

Commonwealth Bank
06.2021 - 06.2022

Customer Service Assistant/Warehouse Specialist

Target
05.2018 - 06.2021

Certificate IV - Business

RMIT University

No Degree - Electrician Apprenticeship

Melbourne Polytechnic

High School Diploma -

Lalor Secondary College
SABINATH SANDARASEKARAM