SABINATH SANDARASEKARAM
Thomastown,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure, and adapting to new situations and challenges with ease.
Overview
4
4
years of professional experience
Work History
Digital Frauds Assistant
Commonwealth Bank
Melbourne, Victoria
06.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Customer Service Specialist
Commonwealth Bank
Melbourne, VIC
06.2021 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Experiences with communicating with customers through emails, inbound, and outbound calls.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Resolved over 70 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
Customer Service Assistant/Warehouse Specialist
Target
South Morang, VIC
05.2018 - 06.2021
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Handled over 25 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
Certificate IV - Business
RMIT University
Melbourne, VIC06.2020
No Degree - Electrician Apprenticeship
Melbourne Polytechnic
Epping, VIC05.2019
High School Diploma -
Lalor Secondary College
Melbourne, VIC11.2018
Skills
- Client Relationships
- Team Leadership & Development
- Analytical skills
- Technical skills
- Flexible & Adaptable
- Communication abilities
- Customer Service
- Multitasking and Prioritization
- Cultural Awareness
References
Laz Zaekis
Student Wellbeing Leader
Lalor Secondary College
(03) 9436 7300
Bianca Kazanovska
HR Manager
Target
0448 509 565
Timeline
Digital Frauds Assistant
Commonwealth Bank
06.2022 - Current
Customer Service Specialist
Commonwealth Bank
06.2021 - 06.2022
Customer Service Assistant/Warehouse Specialist
Target
05.2018 - 06.2021
Certificate IV - Business
RMIT University
No Degree - Electrician Apprenticeship
Melbourne Polytechnic
High School Diploma -
Lalor Secondary College