Sabine Holzensauer
Greystanes,NSW
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
30
30
years of professional experience
Work History
Manager/Customer Service Cashier
Zag Seafood
Pairiewood
09.2018 - 06.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
Customer Service Cashier
Ivans Butchery
Merrylands
08.2007 - 09.2017
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Head Cashier Supervisor
Coles
Fairfield
11.1995 - 12.2007
- Verified accuracy of sales transactions with customers.
- Maintained accurate documentation for all financial transactions.
- Developed strategies to increase customer satisfaction ratings.
- Initiated corrective action when required due to errors or discrepancies.
Duty Manager/Retail Cashier
Franklins
Fairfield Heights
08.1994 - 04.2005
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Developed and implemented strategies to improve customer service.
- Ensured adherence to health and safety regulations throughout the premises.
- Created positive work environment for employees and delivered exceptional customer service.
Education
Customer Service Skills/ Food And Safety
Online Attainment
01-2013
Certificate III in Business
Online Attainment
01-2013
Certificate II in Retail
Online Attainment
01-2012
Certificate II in Hospitality Operations
Online Attainment
01-2012
Skills
- Staff Development
- Expense Tracking
- Performance Management
- Staff Training and Development
- Sales management
- Team Leadership
- Staff Management
- Customer Service
- Teamwork and Collaboration
- Reliability
- Professionalism
- Goal Setting
- Excellent Communication
- Self Motivation
Timeline
Manager/Customer Service Cashier
Zag Seafood
09.2018 - 06.2024
Customer Service Cashier
Ivans Butchery
08.2007 - 09.2017
Head Cashier Supervisor
Coles
11.1995 - 12.2007
Duty Manager/Retail Cashier
Franklins
08.1994 - 04.2005
Customer Service Skills/ Food And Safety
Online Attainment
Certificate III in Business
Online Attainment
Certificate II in Retail
Online Attainment
Certificate II in Hospitality Operations
Online Attainment
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