Sabine Thickitt
Oak Park,VIC
Summary
Ambitious student wanting to pursue a business degree at University, eager to contribute developed knowledge in Customer Service role. An enthusiastic team player who is willing to take direction, yet inquisitive & able to use initiative when needed. Service orientated & have a passion for food and fashion which will ensure customer satisfaction. Known for exceptional organization and prioritization skills to manage multiple issues with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Casual Retail Assistant
Seed Heritage
Highpoint, VIC
08.2023 - 12.2023
- Assisted customers with product selection, answered queries and provided advice.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Created price tags and merchandise signs for new items.
- Helped customers by answering questions and locating merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
Casual Retail Assistant
Seed Hertiage
Doncaster , VIC
03.2022 - 08.2023
- Opened and Closed store, dealt with SOD Pos system and EOD Pos system dealing with cash / banking
- Personable Retail Sales Associate praised by management for exceeding sales target such as getting super sales over $600.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Used product knowledge to suggest items to match client needs.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Trained new team members in cash register operation, stock procedures and customer services.
Christmas Casual Retail Assistant
Supre
Doncaster, VIC
10.2021 - 01.2022
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Promoted clean, organized and inviting environment for customers by implementing and maintaining merchandise visual standards and techniques.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Managed cash register operations using POS system and processed sales and returns.
- Prepared products by adding tags and readying pallets for restocking.
Waitress Supervisor
Cafe 501
Elidon, VIC
06.2020 - 12.2020
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
Waitress
Beraldo Coffee
Templestowe, VIC
02.2020 - 11.2020
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
BoxHill Senoir Secondary College
Boxhill 10.2022
Skills
- Sales expertise
- Supervision of team on night shifts
- Customer assistance
- Open & Close Store
- Teamwork
- Money handling
- Multitasking
- Retail sales
- Money Transfer Systems
- POS system operation
- Teambuilding
- Computer skills
- Reliable & trustworthy
- Supervision & leadership
- Planning & organizing
- Decision-making
- Good work ethic
- Sales skills
- People skills
- Conflict resolution
- Relationship building
- Communication
Timeline
Casual Retail Assistant
Seed Heritage
08.2023 - 12.2023
Casual Retail Assistant
Seed Hertiage
03.2022 - 08.2023
Christmas Casual Retail Assistant
Supre
10.2021 - 01.2022
Waitress Supervisor
Cafe 501
06.2020 - 12.2020
Waitress
Beraldo Coffee
02.2020 - 11.2020
High School Diploma -
BoxHill Senoir Secondary College
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