Sabine Aizbalta

• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Coordinated schedules, timelines and menus for events as well as maintained communication with customers via email and phone.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Initially started as F&B attendant and was promoted on March 2022.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Initially started as F&B attendant and was promoted as team leader on October 2021.

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

I was transferred to a different AccorHotels venue to help out in hotel quarantine operations for a short period of time.

• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Collaborated with supervisor and F&B attendants to discuss logistics and maintain smooth operations.
• Ensured to follow all WHS policies and procedures within the hotel quarantine program.
• Ensured to prepare and deliver meals to the rooms according to their allergies and dietary requirements.

• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Greeted customers and provided menus upon arrival to dining room.
• Delivered exceptional guest experiences through attentive service and quick response to issues.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.

• Purchased adequate quantities of food, beverages, equipment and supplies.
• Coordinated with catering staff to deliver food services for special events and functions.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Collaborated with other dining room and bar staff to facilitate efficient service.