SABRINA AL-ACHRAFE
Sydney
Summary
Self-assured professional skilled in interpersonal communications and offering background in versatile environments. Problem-solver with great personality. Skilled in building customer relationships and understanding customer needs. Strong background in analysing patterns of behaviour within individuals.
Overview
4
4
years of professional experience
Work History
Behavioural Analysis Interviewer
SNP Protective Security / CERTIS
06.2023 - Current
- Engaged in casual conversations and conducted interviews with passengers to assess and analyse behaviours.
- Utilised behavioural-based interviewing techniques to evaluate passengers' intention to travel .
- Assisted in coordination of on-site interviews, managing schedule to stay organised.
- Collaborated with other HR team members to develop more comprehensive and successful behavioural analyst processes.
Aviation Screening Officer
SNP Protective Security / CERTIS
04.2022 - 06.2022
- Performed pat-downs to look for unauthorised materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behaviour and demeanour of travellers and staff to screen for suspicious actions.
Food Service Attendant
VenuesLive
03.2021 - 12.2023
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Complied with all federal and state regulations regarding food safety and waste disposal.
Customer Service Cashier
Sydney Manoosh
08.2019 - 04.2020
- Greeted new customers, took food and drink orders and built immediate positive connections with guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
Bachelor of Science - Social Science, Majoring in Children And Community
Western Sydney University
Sydney, NSW11.2024
High School Certificate - undefined
Unity Grammar College
Austral, NSW09.2019
Skills
- Service-Oriented
- Conflict Resolution
- Work Coordination
- Reliable and Responsible
- Work Task Prioritization
- Cooperative Attitude
- Friendly and professional communications
Timeline
Behavioural Analysis Interviewer
SNP Protective Security / CERTIS
06.2023 - Current
Aviation Screening Officer
SNP Protective Security / CERTIS
04.2022 - 06.2022
Food Service Attendant
VenuesLive
03.2021 - 12.2023
Customer Service Cashier
Sydney Manoosh
08.2019 - 04.2020
Bachelor of Science - Social Science, Majoring in Children And Community
Western Sydney University
High School Certificate - undefined
Unity Grammar College
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