Sabrina Bampini
Blacktown
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Officer for Service & Warranty
Carpet Call
06.2023 - Current
- Enhanced customer loyalty by resolving inquiries efficiently and accurately.
- Addressed customer complaints to ensure satisfaction and retention.
- Improved communication with customers by providing clear and concise information.
- Assisted team in achieving departmental goals, ensuring high levels of service quality.
- Facilitated resolution of complex issues to maintain positive customer relations.
- Demonstrated ability to manage high-volume calls with professionalism and composure.
- Delivered excellent service, contributing to increased customer retention rates.
- Developed strategies to improve customer service processes and enhance experience.
- Coordinated with teams to streamline service operations and meet customer demands.
- Resolved conflicts with diplomacy, ensuring positive outcomes for all parties.
- Provided training to new staff to enhance service delivery and operational efficiency.
- Supported management in implementing new service protocols to improve response times.
- Exceeded expectations through dedication to customer satisfaction and service excellence.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Customer Service Officer
Oriem
02.2023 - 05.2023
- Answered phones in a friendly manner and assisted callers with a variety of questions
- Remained open to feedback from supervisor and peers to build and improve skills set
- Recommended product offerings to meet customers' changing needs
- Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints
- Processed status, change and cancellation requests from customers
- Communicated complex information in an understandable and relatable way to members and providers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Logged details of customer service calls in computer system following correct protocols
- Followed up with customers regarding product functionality and overall satisfaction
- Handled customer complaints and inquiries in a courteous and efficient manner
- Met daily customer service quotas with a focus on quality
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Updated and maintained database with accurate customer information and timely data entry
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Developed strong customer relationships and loyalty through effective communication
- Processed orders and detailed transaction information to customers
- Provided account information to customers and explained bill service policies and customer rights
Retail Store Supervisor
Harris Scarfe
10.2022 - 02.2023
- Helped store management with recruiting, identifying talent for associate positions
- Received truck arrivals by accurately recording and safely handling merchandise
- Participated in regular safety meetings, safety training and hazard assessments to reduce accidents or injuries
- Monitored performance metrics to help achieve or exceed store goals
- Drove positive customer experiences by building customer relationships and providing solutions to needs
- Executed home delivery, send-backs, and damage claims using standard operating procedures
- Offered training, coaching and feedback to promote positive growth throughout associate journey
- Resolved customer service escalations in-person and by phone
- Assessed employee productivity to provide suggestions for increased service or productivity
- Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers
- Established and implemented policies, goals, objectives, and procedures for department
- Instructed staff on how handled difficult and complicated sales
- Inventoried stock and reordered when inventory dropped to specified level
- Planned and prepared work schedules and kept records of employees' work schedules and time cards
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise
- Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy
- Monitored sales activities to ensure that customers received satisfactory service and quality goods
- Kept records of purchases, sales, and requisitions
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Assigned employees to specific duties
- Estimated consumer demand and determined types and amounts of goods to be sold
- Authorized payments and merchandise returns
- Formulated pricing policies for merchandise, accorded to profitability requirements
- Examined products purchased for resale and received for storage to assess condition of each product and item
Supervisor Of The Checkouts
Tesco
09.2021 - 09.2022
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Troubleshot minor problems and reported larger technical issues
- Responded quickly to meet customer needs and resolve problems
- Met deadlines while maintaining high-quality deliverables
- Provided efficient and courteous service to customers at all times
- Sought continuing education opportunities to stay current with industry trends
- Performed routine and scheduled maintenance services
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Worked with coworkers to complete tasks
- Developed departmental objectives, budgets, policies, procedures and strategies
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Answered product questions with up-to-date knowledge of sales and promotions
- Walked department regularly to verify organized, sanitary appearance
- Assisted customers with food selection, inquiries and order customization requests
- Handled customer complaints and provided assistance with product selection
- Processed returned merchandise and updated inventory records
- Priced and displayed product signs to make customers aware of costs
- Examined merchandise to identify items needing to be ordered or replenished
- Scanned shelves and product cases for expired stock and discarded or outdated items
- Used POS system and optical price scanner to identify price of goods and handle customer payments
- Utilized knowledge of scales and weight measures to accurately weigh and label products
- Monitored and evaluated customer satisfaction levels
- Offered assistance to customers in locating desired items
- Supervised others and provided on-the-job training
- Followed all safety protocols while handling money
- Delivered customer service by greeting customers and answering any store inquiries
- Processed cash, check, and credit cards for customer purchases
- Trained new cashiers in the use of cash registers and processing payments
- Enforced store policies to ensure the protection of company items
Manager
Roche kebab
02.2016 - 09.2021
- Operated the till accurately at all times
- Handled all complaints efficiently and professionally, following company procedures
- Received, checked and stored away all deliveries promptly and safely
- Delivered friendly and fast service to process high-volume food and drink orders at peak times
- Arranged alternative selections for guests with food allergies, intolerances, or special diets
- Completed opening and closing checklists according to set standards
Enrolment Administrator
Cornwall college
10.2018 - 05.2019
- Maintained company accounting records by entering Accounts Payable (AP), Accounts Receivable (AR), invoices and expense reimbursements
- Communicated with office managers to obtain information on department priorities and workload
- Managed office correspondence efficiently and timely, including emails, phone calls and mail
- Updated, implemented and adhered to company's security and safety procedures
Stay At Home Mum
Unemployed
08.2013 - 02.2016
Administrator
Children's social services Cornwall
10.2012 - 07.2013
- Maintained clean and orderly reception area to impress and welcome visitors
- Welcomed guests and clients in friendly, positive manner
- Organised travel arrangements and itineraries for staff trips, conferences, and meetings
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
Education
NVQ Level2 - Accountancy
Cornwall College
St Austell, Cornwall01.2018
GCSEs - undefined
Brannel
St Stephen, Cornwall01.2004
Skills
- Database administration
- Organisation and efficiency
- Friendly customer service
- Filing paperwork
- Office admin
- Greeting customers
- Clean and tidy nature
- Tech-savvy
- Appointment management
- Multitasking ability
- Call handling
- Scheduling
- Multi-line telephone skills
- Complaint resolution
- Prioritisation
- Business administration
- Data management
- Sales reporting
- Staff management
- File and data retrieval systems
- Event coordination
- Bookkeeping
- Scheduling meetings
- Distributing post
- Office stock management
- Office record management
- Microsoft Excel
- Strategic decision-making
- Financial governance
- Customer service
- Conflict resolution
- Communication skills
- Problem solving
Timeline
Customer Service Officer for Service & Warranty
Carpet Call
06.2023 - Current
Customer Service Officer
Oriem
02.2023 - 05.2023
Retail Store Supervisor
Harris Scarfe
10.2022 - 02.2023
Supervisor Of The Checkouts
Tesco
09.2021 - 09.2022
Enrolment Administrator
Cornwall college
10.2018 - 05.2019
Manager
Roche kebab
02.2016 - 09.2021
Stay At Home Mum
Unemployed
08.2013 - 02.2016
Administrator
Children's social services Cornwall
10.2012 - 07.2013
GCSEs - undefined
Brannel
NVQ Level2 - Accountancy
Cornwall College
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