Sabrina Chard
Maidstone,VIC
Summary
Proven in enhancing customer experiences at Palace Cinemas, I excel in POS system operation and demonstrate exceptional patience and empathy. My background in efficiently managing sales and lighting teams showcases my reliability and goal-oriented approach. Achievements include boosting service efficiency and fostering guest relations, underpinned by a strong foundation in cash handling and customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Box Office Attendant
Palace Cinemas
11.2023 - Current
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Greeted over 300 customers per day and determined best approach to provide optimal service.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Ensured positive theater experiences for patrons, providing outstanding customer service in all interactions.
- Stayed current on film releases, showtimes, and theater promotions to provide knowledgeable assistance to customers.
- Educated patrons on theater policies, promoting a safe and enjoyable entertainment environment.
Lighting Technician & Crew Manager
St Columbas College - Volunteer
02.2019 - 12.2024
- Managed and maintained equipment between productions.
- Performed proper maintenance of lighting equipment, ensuring safety, and quality operations.
- Increased efficiency during load-in/load-out processes by organizing resources effectively and training team members on best practices.
- Established strong relationships with vendors, negotiating favorable contracts for equipment rentals or purchases to support project goals costeffectively.
- Improved communication between team members through detailed documentation of cues, schedules, and design plans.
- Provided technical training to new staff on lighting equipment and design principles, improving team skills and performance.
- Worked with other lighting technicians in set-up and operation of lighting equipment in television and film platforms.
- Ensured seamless transitions between scenes with precise cue execution during live performances.
- Coordinated with venue managers to adapt lighting designs to different spaces, maximizing effectiveness of lighting in diverse settings.
- Received positive feedback from clients on consistent delivery of exceptional lighting services for their events.
Sales Assistant
Toyworld
09.2023 - 12.2023
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Floor Staff and Sales
Deluxe Dry Cleaning
12.2022 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Certificate III - Screen And Media
Boxhill Institutes
Box Hill, VIC10-2024
High School Diploma -
St Columbus College
Essendon, VIC10-2024
Skills
- Reliability and punctuality
- Patience and empathy
- Goal oriented
- Cash handling expertise
- Ticket sales proficiency
- Customer service
- Flexibility
- Guest relations
- POS system operation
- Collaboration
Timeline
Box Office Attendant
Palace Cinemas
11.2023 - Current
Sales Assistant
Toyworld
09.2023 - 12.2023
Floor Staff and Sales
Deluxe Dry Cleaning
12.2022 - 04.2023
Lighting Technician & Crew Manager
St Columbas College - Volunteer
02.2019 - 12.2024
Certificate III - Screen And Media
Boxhill Institutes
High School Diploma -
St Columbus College
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